Kavitha Raja

Highly motivated and results-oriented Customer Support Executive with 5+ years of experience in customer service and sales support with proven ability to exceed sales targets, building strong customer relationships and efficiently utilizing the CRM software tools like Sales Force & Sell.do. And also Known for excellent communication skills and a strong ability to resolve issues leading to high customer satisfaction by engaging with potential clients through phone calls to maximize the business.

Client Management at INSPIRON PSYCHOLOGICAL WELL-BEING CENTRE (2025-10 – 2026-06)

• Daily Operational Duties
• Communication and Client interaction Guidelines
• Handling Inquiries, Appointments and Follow-ups
• Professional Conduct and Escalation Matrix

Customer Relation Manager at CASAGRAND BUILDERS PVT LTD. (2024-10 – 2025-07)

• Managing Customer Data
• Timely Payment Collection
• On time coordination with the team & customers
• Building and Maintaining Relationships & Handling Complaints

Site Visit Coordinator at CASAGRAND BUILDERS PVT LTD. (2022-12 – 2024-10)

• Product Knowledge
• Lead Management
• building strong customer relationships
• Target Achievement
• Outbound Calling & Incoming calls handling
• Consistent Follow- up
• Maintaining Reports up to date

Customer Care Executive at MAGUS PVT LTD. (2018-05 – 2019-06)

• Customer Interaction
• Coordination
• Timely Response to the customer
• Managing the report

Customer Support Executive at AUBREE CHOCOLATIER COMPANY (2019-06 – 2019-12)

• Maintaining strong, long-lasting relationships with our customers
• Ensuring high levels of customer satisfaction
• Driving customer retention and loyalty

B.com in Commerce – Hasanath college for women

PUC – Godwill Girls PU College

SSLC – ST. Mary'S Girls high School