SENIOR EXECUTIVE at HCL TECHNOLOGIES (2025-10 – Present)
- Managed end-to-end project documentation including SOWs, POs, and contracts, ensuring completeness, accuracy, version control, and audit readiness.
- Supported BGV (Background Verification) compliance by tracking cases, maintaining records, to ensure adherence to organizational policies.
- Coordinated on boarding and off boarding activities for project resources, including system access, documentation, and knowledge transition support.
- Led resource management activities including resource allocation coordination, capacity planning and query resolution across multiple IT projects.
- Acted as a central point of contact for stakeholder coordination across IT, business, finance, HR, and senior leadership, ensuring alignment, effective communication, and timely decision-making.
- Prepared and maintained PMO dashboards and executive reports using Excel and PowerPoint, providing clear visibility into project health, milestones, risks, financials, and resource utilization.
- Handled financial management support including budget tracking, forecasting, variance analysis, invoice coordination, and final billing for IT projects.
- Owned action item tracking and follow-ups from governance meetings, audits, and leadership reviews, ensuring timely closure and escalation of risks, issues, and dependencies.
- Scheduled and coordinated HR connects and engagement meetings for issue resolution.
- Supported and coordinated internal audits, including evidence collection, compliance tracking, audit documentation, and closure of audit observations.
- Improved PMO operations through standardized documentation, centralized trackers, and audit-ready processes.
- Enabled smooth project execution through structured resource, financial, and stakeholder Coordination.
SENIOR ANALYST at HCL TECHNOLOGIES (2023-12 – 2025-10)
- Handled financial management support including budget tracking, forecasting, variance analysis, invoice coordination, and final billing for IT projects.
- Owned action item tracking and follow-ups from governance meetings, audits, and leadership reviews, ensuring timely closure and escalation of risks, issues, and dependencies.
- Scheduled and coordinated HR connects and engagement meetings for issue resolution.
- Supported and coordinated internal audits, including evidence collection, compliance tracking, audit documentation, and closure of audit observations.
- Improved PMO operations through standardized documentation, centralized trackers, and audit-ready processes.
- Enabled smooth project execution through structured resource, financial, and stakeholder Coordination.
SERVICE DELIVERY EXECUTIVE (Project Management Officer (PMO)) at NEEYAMO ENTERPRICE SOLUTIONS PVT.LTD (2019-11 – 2023-12)
- Applicant's Background verification in an International BGV portal.
- Handling of client's queries and to provide immediate solutions with respect to their requests.
- Responsible for Clients and Applicant's Service representative's mails.
- Team handling and provide training for newcomers about process
- Managed complete end to end process for background screening including (Id Verification, Criminal Court, International Criminal, Drug Test etc,).
- Coordinated with various Team leaders, ATL and Managers regarding process
- Provided many solutions and solved and acted as solution provider.
- Manageing governance activity for ATL, Team leaders and managers.
- Maintain Coordination with internal operations team with customer service team for speedy solutions.
- Published weekly and monthly report in favour of team quality, Error analysis, SLA, TAT audit with higher management.
- Need to analyse the depth of Root cause of escalations and missouts and keep track of those that doesnt repeat.
- Auditing the background verification process (Operations), CSR to make sure that team follow do's and don'ts.
- Anticipate customer needs and deliver solutions for proactive customer support.
- Work with operations team and understanding the problems faced by them and also worked closely to find solutions.
- Need to keep track of SLA and make sure that team follow proper mail communicational ethics in professional manner
- Implemeted new ideas to avoid delays and make sure that cases closed within SLA.
- Ensure that team following mail hierarchy, routine activity, compliance, SLA, TAT, ETA.
- Monitoring team bonding activities and one on one completion in weekly and monthly basis.
- Acting as a barrier to avoid possible escalations.
EXECUTIVE at HDB FINANCIAL SERVICES (2019-07 – 2019-10)
- Handled education loan applications and guided customers through the loan process
- Verified customer documents like ID proof, income proof, and admission details
- Coordinated with students and parents for loan requirements and updates
- Assisted in loan processing, data entry, and application tracking
- Followed up with customers for pending documents and approval status
- Maintained customer records and updated details in the system
- Supported disbursement process and ensured proper documentation
- Provided customer support regarding loan queries and repayment details
