Kaviyarasu S

Dedicated IT professional with 2 years of experience at Tata Consultancy Services (TCS) as a System Administrator. Skilled in Service Desk operations, user account management, Microsoft 365 administration, Active Directory, and ticketing tools like Service Now and JIRA. Known for strong troubleshooting skills, quick learning, and adaptability. Currently looking for Service Desk or IT Support roles.

System Administrator - TATA CONSULTANCY SERVICE LTD. - Chennai

(2024-12)

• Managed Active Directory tasks including account creation, password resets, disabling user accounts, user provisioning/deprovisioning, and group policy assignments.
• Performed daily AD operations such as password resets, new user onboarding, and disabling accounts as part of access management.
• Handled Microsoft 365 admin tasks like mailbox management, license assignment, distribution lists, and shared mailbox configurations.
• Provided L1/L2 Service Desk support to global users via ServiceNow.
• Performed password resets, account creations, and disabling user accounts in Active Directory as part of daily operations.
• Troubleshot Microsoft Teams, Outlook (Exchange Online), VPN, network connectivity, and MFA issues.
• Managed Intune for device enrollment, compliance, and policy monitoring.
• Performed message tracing in Exchange Online to investigate email delivery issues.
• Managed whitelisting and blacklisting of suspicious email addresses and domains to enhance email security.
• Assisted in automation suggestions to improve SOPs and reduce manual workload.
• Ensured timely ticket resolution with high CSAT scores.

Trainee - TATA CONSULTANCY SERVICE LTD. - Chennai

(2024-09-05 - 2024-11-05)

Completed internal training on core Java, SQL, Windows, Server to enhance technical skills and support project needs

Bachelor of Engineering and Technology - Dr. Mahalingam College of Engineering and Technology (2020-06 - 2024-04)

Higher Secondary - RKR Grks Metric Higher Secondary School (2019 - 2020)

SSLC - RKR Grks Metric Higher Secondary School (2017 - 2018)