Kavya Suresh

A professional with 3.6 years of experience in healthcare public and patient relations,billing operations, front office and back office administration at Amrita Institute of Medical Sciences and Research Centre. Holds an MBA in Human Resource Management seeking opportunities in HR roles in Recruitment & Selection, Talent Acquisition, Employee Engagement, Performance Management, HR Operations, Payroll Coordination, HR Documentation, Employee Onboarding, Training &Development, HRIS, Compliance Management, Workforce Planning, Business development and Healthcare management in a growth-oriented organization.

Public Relation's Assistant - Amrita Institute of Medical Science and Research Centre

(2022 - 2026)

• Served as the primary point of contact for patients, visitors, and attendants, ensuring excellent customer service and guidance on hospital procedures.
• Coordinated patient appointments, admissions, consultations, and follow-ups while liaising with doctors and departments for smooth operations.
• Managed billing and payment processing (cash, card, UPI, and online transactions) with accuracy and policy compliance.
• Resolved patient inquiries, complaints, and service requests promptly while maintaining a professional and empathetic approach.
• Monitored and followed up on pending requests to ensure timely completion and service delivery.
• Supported administrative functions, including record management, report preparation, and departmental correspondence.
• Maintained patient confidentiality and ensured compliance with healthcare policies, data security, and documentation standards.
• Participated in training programs to enhance communication, customer service, and healthcare administration skills.

Master of Business Administration - HR - Amrita school of business ,Ettimadai,Tamil Nadu,Amrita university (2022 - 2026)

BA - English Language and Literature - Baselius college, Kottayam, MG University (2022)