Kazim Husain

Application / Production Support Engineer with 4.5 years of experience supporting business-critical healthcare and telecom applications. Strong experience in L1/L2 production support, Linux/Unix troubleshooting, SQL/database support, ETL operations, application monitoring, incident management, RCA, SLA adherence, API troubleshooting and automation. Hands-on exposure to AWS, Python, Shell scripting, REST APIs, Git, Jenkins, Docker and Kubernetes.

Experienced in log analysis, scheduled-job monitoring, data validation, cross-functional coordination and technical documentation. Strong analytical and problem-solving skills with a Bachelor of Engineering in Electrical Engineering.

Consultant – Application / Production Support Engineer - Hoonartek Pvt Ltd - New Delhi, India

(2024-02)

Project: Airtel MS DARTS

• Delivered 24x7 L1/L2 production support for telecom analytics and business-critical data applications, ensuring availability, stability and SLA adherence.
• Strong experience in API & ETL integration support, monitoring and troubleshooting, with working knowledge of Azure Integration Services including Logic Apps, Service Bus, APIM, Functions, Event Grid/Event Hubs, Azure Monitor and Application Insights.
• Monitored ETL workflows, scheduled jobs, REST APIs, Jenkins pipelines and cloud services; investigated failures, delays and dataflow issues.
• Performed Linux/Unix troubleshooting, process checks, log analysis and application-level investigation using standard OS commands.
• Used SQL for data extraction, validation, reconciliation and troubleshooting across PostgreSQL, Amazon Redshift and related data platforms.
• Troubleshot application, integration, SQL, ETL and API issues using logs, backend validation and monitoring alerts.
• Supported cloud integrations including Azure Event Hub, Service Bus, Function Apps, Logic Apps and Cosmos DB; also worked with AWS services and CloudWatch.
• Performed incident analysis, prioritization, escalation and RCA; collaborated with development, DBA, infrastructure, QA and business teams.
• Implemented operational automation using Python and Shell scripting to reduce repetitive support activities and improve efficiency.
• Validated deployments and releases through Jenkins/Git workflows and monitored post-deployment application stability.
• Created SOPs, RCA reports, operational documentation and knowledge articles for recurring production issues and support processes.

Software Engineer – Application Support Engineer - Intellioz Solution Pvt Ltd - New Delhi, India

(2023-06 - 2024-01)

Project: Airtel Africa BI

• Supported BI and ETL applications across Linux and cloud environments, including production monitoring and issue resolution.
• Monitored ETL workflows and production services; investigated batch failures, application issues and data-quality problems.
• Used SQL and log analysis for backend validation, troubleshooting and incident investigation.
• Prepared operational reports and technical documentation and coordinated with technical stakeholders for timely resolution.

Application Support Engineer - ScholarsClub Pvt Ltd - New Delhi, India

(2021-06 - 2023-05)

Project: Healthcare Platform

• Provided application and production support for healthcare platforms in a business-critical environment.
• Supported Informatica PowerCenter workflows, mappings and sessions and investigated ETL/batch failures.
• Performed Linux server monitoring, SQL troubleshooting, API issue investigation and production incident resolution.
• Coordinated with technical teams to restore services within SLA and documented recurring issues and resolutions.

Bachelor of Engineering - Electrical Engineering - Zakir Husain College of Engineering & Technology, Aligarh Muslim University