Keerthana Krishna P

Versatile operator with 3+ years of experience in customer success, operations, analytics, and startup generalist roles

Bengaluru, Bengaluru UrbanMember since February 23, 2026

ServiceNowSQLPower BIautomationJira

About

Versatile operator with 3+ years of experience in customer success, operations, analytics, and startup generalist roles. Proven track record in tackling ambiguous problems, building scalable systems, and delivering measurable impact in fast-paced environments. Adept at blending technical expertise (ServiceNow, SQL, Power BI, automation) with business acumen to drive customer adoption, operational efficiency, and revenue outcomes.

Thrive in founder-level roles demanding ownership, cross-functional execution, and data-backed decision-making. Excited to bring expertise to Founder's Office, contributing to strategic initiatives and company growth.

Experience

Startup Generalist - SuperDash

(2025-08 - 2025-09)

Integrated AI-powered customer engagement solutions (voice assistants, chatbots, WhatsApp agents) into client CRMs, reducing onboarding friction and boosting adoption rates.
Prepared and delivered client demos and value narratives, accelerating product adoption and strengthening retention, resulting in a 20% increase in customer satisfaction.
Drove marketing initiatives including newsletters and automated campaigns, creating a measurable lift in customer engagement by 15%.

Market Research Analyst Intern - Create Bot Labs

(2025-06 - 2025-07)

Conducted research on AI-driven products, identifying whitespace opportunities and competitive benchmarks for leadership.
Delivered data-backed insights and dashboards that shaped GTM decisions and product roadmap priorities.
Translated market findings into clear business cases and executive briefs for decision-making.

Associate Analyst → Research Analyst → Senior Research Analyst - Zifo RnD Solutions

(2021-08 - 2024-11)

Led a team of 4 analysts, driving performance and delivering cross-functional business outcomes.
Improved CSAT by 28% through early intervention systems and customer-first processes.
Automated workflows and developed real-time dashboards (SQL, Power BI, Spotfire) that cut manual effort by 40% and enabled faster business decision-making.
Partnered with leadership to rationalize application portfolios, achieving 15% license cost savings and aligning usage with strategic business needs.
Managed ITSM operations in ServiceNow and Jira, achieving 90% first-contact resolution while building playbooks to scale support across regions.