Program Manager II, Amazon
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A dependable and resilient program manager with over 12+ years of experience leading and curating customer journeys. A bulk of this experience is at Amazon supporting all touch points of Sellers, Vendors and Customers. I have helped land key initiatives such as payment feature launches, policy changes, support transitions, change integration projects, communication strategies for country launches and nesting portfolio management.
I have gained multi-faceted experience working in Operations, Quality Analytics, Consulting, Capacity Planning, Content, Programs and Change Management.
12+ years of working experience (10 years in E-Commerce Industry, 5 years in Program Management, specialize in Change management, Tool implementation, Process Improvement and Project Delivery. I have multi-faceted experience working in Operations, Quality Analytics, Consulting, Capacity Planning, Content Management, International Expansions and Vernacular Innovations in Amazon Marketplace Business. I have worked on E2E projects and multiple in-flight projects, enabling smooth launch and post-launch close loop.
In my current role, I extensively support tool launch plan, integration and adoption.
I have a Master Degree (MBA) in Finance specialization from ‘United Business Institutes, Brussels, Belgium’. Certified in PRINCe2 Foundation and Practitioner level.
