Keerthi Kiran

SAP S/4HANA FICO Certified Professional with 4+ years of experience across finance operations, insurance operations, reconciliation, financial documentation, customer service, and business process management. Strong working knowledge of SAP Financial Accounting (FI) and Controlling (CO), including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), Bank Accounting, Cost Center Accounting, Profit Center Accounting, Internal Orders, financial closing, master data, reconciliation, and financial reporting. Hands-on project exposure to SAP S/4HANA FICO implementation, SAP MM/SD integration, UAT, unit testing, go-live support, and end-user support.

Targeting SAP Financial Consultant / SAP FICO Analyst roles.

Grievance & Insurance Specialist at Chola MS General Insurance Company Ltd. (2024-10 – 2026-09)

• Supported finance and insurance operations involving premium reconciliation, claims validation, and financial documentation.
• Worked on General Ledger (GL), Accounts Receivable (AR), Accounts Payable (AP), and financial document processing.
• Assisted with customer and financial master data maintenance, ensuring data accuracy and compliance.
• Coordinated with finance and operations teams to resolve financial discrepancies and improve business processes.
• Prepared MIS reports and supported financial reporting and reconciliation activities.
• Investigated and resolved 200+ customer grievances monthly while maintaining 95% SLA compliance.
• Improved operational efficiency by reducing grievance turnaround time through process improvements.

Senior Associate at HDFC ERGO General Insurance (2023-01 – 2024-09)

• Managed finance-related transactions, including premium payments, refunds, and claim settlements.
• Supported SAP FICO processes such as invoice validation, payment processing, and financial record maintenance.
• Performed account reconciliation and maintained accurate financial master data.
• Generated MIS reports and ensured compliance with finance and audit standards.
• Worked with CRM and finance applications to support daily operations.
• Processed 150+ customer requests daily, achieving a 92% first-call resolution rate.

Senior Associate at Tech Mahindra (2021-10 – 2022-12)

• Supported finance operations, including invoice verification, payment processing, and account reconciliation.
• Prepared MIS reports, supported month-end activities, and resolved finance-related issues with cross-functional teams.
• Ensured data accuracy and maintained high-quality standards while handling 100+ customer interactions daily.

Bachelor of Commerce in B.Com. – University of Madras