Keerthi Nalluri

Customer-service oriented professional with several years of experience supporting customers across face-to-face, phone, and digital channels. Self-motivated and reliable when working independently, with strong written and verbal communication skills well suited to remote and work-from-home environments. Skilled at resolving customer queries efficiently, staying organised without close supervision, and using digital tools and software systems to deliver a consistently high standard of service.

Customer service ambassador - Heathrow Airport - London, UK

(2022-10)

• When speaking with the customers be patient and spend a little extra time with customers to understand their problems and needs.
• Behave professionally and politely at all times.
• Successfully managed and resolved customer conflicts and complaints, maintaining a high level of satisfaction and preventing escalations
• Quickly adapted to changes in airport procedures and policies, ensuring seamless transitions for passengers and maintaining a positive experience
• Worked collaboratively with airport staff, security personnel, and airline representatives to coordinate efforts and deliver a unified and cohesive

Fast Track Admin - Heathrow Airport - London, UK

(2022-10)

• Managing work orders and service requests
• Supporting airport operational teams
• Using systems like Excel, SAP, Oracle, and Power BI
• Coordinating maintenance/admin activities
• Working in a fast-paced airport environment

Customer Service - Subway - London, UK

(2021-11 - 2022-06)

• Focused on being punctual, hardworking, and reliable.
• One-on-One interaction between a consumer and a customer.
• Worked well with other employees to ensure a smooth process.
• Provided customers with relevant information and suggestions.
• Greeted customers with a friendly and helpful attitude.
• Handled cash transactions and ensured the accuracy of financial transactions

Welcome Buddy Representative (Voluntary Experience) - JNTU - India

(2019-03 - 2019-03)

• Interaction and communication with upcoming students of the university from different countries.
• Co-ordinating and directing students, solving their queries and being a trustworthy body between the students and the university
• Greeted customers with a friendly and helpful attitude.

MSc - Cyber Security with Advance Practice - Northumbria University (2021-09 - 2023-05)

B. Tech - Information and Technology - Vijaya Institute of Technology for Women (2016-06 - 2020-11)

Maths, Physics, Chemistry - NRI Junior College (2014-06 - 2016-03)