Keerthi Palnati

AI Operations professional specialising in the design, development, and refinement of voice-based conversational AI products. Combines hands-on technical depth across agent architecture, prompt engineering, and evaluation design with strong product instincts, quality assurance, and cross-functional delivery.

AI Operations Associate at Coschool (2025-01 – Present)

• Owned the end-to-end build of an internal AI-powered training platform, from design and development through to testing and release.
• Built AI voice agents, conversational flows, evaluations, and module-specific prompting across five product modules.
• Designed an automated CRM module that streamlines the sales team's day-to-day workflows and eliminates manual effort across the pipeline.
• Led two cohort-based training phases, onboarding 50+ users to the platform through AI-driven sessions.
• Conducted UX and UI audits and led interface revamps to improve usability, functionality, and overall performance.
• Automated key internal workflows to reduce manual effort and lower operational overhead across the organisation.

Education Analyst at Coschool (2024-01 – 2025-01)

• Contributed to the development of a closed-loop K–12 learning platform with an integrated AI tutor, refining AI interactions, content quality, and the end-to-end learner experience.
• Restructured the platform's content architecture, consolidating 24 categories into a 13-section framework for clearer curriculum flow.
• Delivered large-scale content initiatives including the digitisation of ~29,000 educational questions and an NCERT-aligned AI illustration prompt system.

Full-Time Mentor at Uolo Tekie (2022-08 – 2023-12)

• Designed and delivered interactive Python and web-development learning projects for K–12 students, in collaboration with engineering and curriculum teams.
• Built beginner-friendly Python applications and HTML, CSS, and JavaScript templates, and contributed data-driven feedback to improve feature performance.

Product Development Intern at MCR Web Solutions (2020-01 – 2022-06)

• Managed and updated the institution's official website with front-end development in HTML, CSS, and JavaScript.
• Gathered client requirements, structured them into development tasks, and conducted product testing to validate performance against expectations.

B.Tech – Sagi Rama Krishnam Raju Engineering College (2018-01 – 2022-01)

Intermediate – Narayana Institutions (2016-01 – 2018-01)

SSC – Sunflower Group of Institutions (2015-01 – 2016-01)