Keerthi Sarah

Banking Operations professional with 1.9 years of experience at First American India, processing high-volume financial case files and managing client correspondence with consistent SLA compliance. Experienced in mortgage documentation review, document verification, KYC/AML awareness, risk assessment, and onshore-offshore coordination in a regulated, multi-client environment. Recognised multiple times as Topper of the Month for exceeding quality, productivity, and SLA benchmarks.

Strong analytical and process improvement capabilities.

Process Associate – Australian Mortgage Operations - First American India (FAI) - Bangalore

(2024-09)

• Processed 15+ financial case files daily, reviewing and validating mortgage documents — title deeds, loan agreements, and discharge documents — ensuring compliance with lender-specific and regulatory guidelines.
• Executed end-to-end document verification workflows covering identity checks, property documentation, and income validation, maintaining consistent accuracy across all processed cases.
• Assessed mortgage applications against client guideline matrices, identifying documentation deficiencies, adverse events, and compliance gaps prior to case approval.
• Managed 40+ daily client correspondences, ensuring accurate, timely, and professional communication with brokers, solicitors, and onshore teams.
• Served as key point of contact for client-facing correspondence, receiving multiple appreciation acknowledgements for responsiveness and accuracy.
• Coordinated with cross-geography stakeholders to resolve case discrepancies, process exceptions, and escalations, ensuring seamless workflow continuity.
• Performed compliance reviews on financial documentation, ensuring adherence to regulatory requirements, AML protocols, and governance standards.
• Identified and escalated adverse events with structured issue documentation, supporting risk mitigation and audit readiness.
• Managed high-volume queues independently, prioritising by SLA commitments to ensure 100% on-time delivery and contributed to process improvements that reduced turnaround time.

Bachelor of Business Administration - BBA - Baldwin Women Methodist College, Bangalore City University (2020 - 2023)