Techinical Support Engineer
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With over 4 years of experience as an IT Support Engineer, I have provided technical assistance to users, troubleshooting hardware and software issues to ensure smooth system operation. My responsibilities included diagnosing and resolving system errors, managing network connectivity, maintaining hardware and software, and offering ongoing support for technical problems. I have also provided infrastructure support, server administration, virtualization, and endpoint security.
Additionally, I played a key role in the installation, configuration, and upgrading of systems, ensuring data backups and security, while collaborating with cross-functional teams to optimize IT infrastructure
System Administration: Active Directory (AD), DNS, DHCP, SSL Certificate Management, VMware ESXi, NAS & TruNAS, Veeam Backup, PDQ Deployment Server.
Monitoring: Zabbix, Event Viewer
Security Tools: Kaspersky Security Center, Seqrite Endpoint Protection, Dell SonicWall & Firewalls ( NSA 4600).
I have experience with computer hardware, including assembling, troubleshooting, and maintaining systems, as well as working with components like processors, memory, storage devices, and motherboards
Operating Systems: Windows Servers, Linux (Ubuntu, CentOS,Kali)
I have experience in PCB design using Altium Designer, Eagle, and KiCad, including schematic capture, layout design, circuit simulation, testing, fabrication, assembly, and signal/power integrity analysis.
Diploma of Engineering-Electrical&Electronics communication
