Keerthiga R

Sales & Operations Engineer with 2+ years of experience in Order Management and end-to-end Order-to-Cash (O2C) operations. Skilled in managing sales orders, production planning, inventory, invoicing, and dispatch using Microsoft Dynamics NAV (ERP/Order Management System). Experienced in coordinating with Sales, Procurement, Production, Logistics, and Finance teams to ensure accurate order processing and on-time delivery.

Proven ability to lead a 20+ member team while maintaining inventory accuracy, process compliance, and SLA targets.

Sales & Operations Engineer at Gala Groups India Pvt. Ltd. (2024-09 – Present)

Graduate Engineer Trainee → Promoted to Sales & Operations Engineer

• Managed end-to-end Order-to-Cash (O2C) operations in Microsoft Dynamics NAV, including sales order processing, invoicing, dispatch, and delivery while ensuring accuracy and compliance.
• Coordinated with cross-functional teams (Sales, Planning, Production, Procurement, Logistics, Finance, and R&D) to achieve timely order fulfillment, production planning, and SLA adherence.
• Maintained ERP master data, monitored inventory, planned material requirements, and supported uninterrupted production through effective demand forecasting.
• Led a 20+ member production and packaging team, consistently meeting daily production, dispatch, and delivery targets while resolving order and customer issues.
• Generated MIS, inventory, sales, and production reports using Microsoft Excel (Pivot Tables, VLOOKUP) and supported month-end billing reconciliation, invoice validation, and financial reporting.

Production Executive – Biologics Lab at Lifecell International Pvt. Ltd. (2024-06 – 2024-09)

• Performed biologics production in a GMP-regulated cleanroom, adhering to sterile handling procedures and SOPs.
• Maintained batch records and production documentation while supporting process monitoring and ensuring GMP and regulatory compliance.

B.Tech in Biotechnology – SRM Institute of Science and Technology (SRMIST) (2020 – 2024)