Ketki Passi

Curious and impact-driven Learning & Development professional with 14+ years of overall experience and 8+ years of experience in building capability that drives real business results.

I translate strategy into scalable learning solutions that strengthen performance and build sustainable leadership pipelines.

As a continuous learner with an agile mindset, I adapt easily to evolving business needs and thrive in fast-paced environments.

I bring a positive, collaborative approach to every initiative, working closely with cross-functional teams to build meaningful stakeholder relationships.

My creativity and attention to detail help me think beyond the obvious and find thoughtful solutions to complex challenges.

WORK EXPERIENCE

Jombay (CEIL Group) (December 2023-NOW)

Learning and Development Consultant at Jombay. Partner with organizations to align business strategy with capability development. Leverage a crossindustry, outside-in perspective to diagnose talent gaps, strengthen learning ecosystems, and design high-impact interventions that drive measurable business outcomes.

Key Highlights

• Learning Needs Analysis (TNA) – Conduct focus group discussions and understand training needs of the business to diagnose capability gaps.
• End-to-End Learning Strategy & Delivery–Collaborated with HR and

business leaders to design and implement integrated learning journeys aligned to organizational goals, leveraging assessments, the 70-20-10

framework, ADDIE, Bloom’s Taxonomy, to drive measurable capability

Build

• Assessment and Impact Measurement – Leveraged scientific assessments

and pre/post evaluation metrics to quantify learning effectiveness, behavioral shift, and ROI.

• High-Potential & Succession Development – Identified and developed high-potential talent through assessment insights, strengthening succession pipelines and leadership readiness.
• Leadership Development Across Levels – Spearheaded capability-building

interventions for early career, mid-level, and senior leaders to enhance performance and future readiness.

• Employee Engagement - Helped Organization to run the Employee

Engagement Survey and provided analytics on the same

LIVSPACE (February 2019- July 2023)

Worked as a Senior Learning Specialist, Aligning learning strategy with business growth and operational goals.

Key Highlights

• Conducted Learning Needs Analysis with Managers to understand specific business gaps
• Created video-based capability-building programmes as per the business (process-oriented).
• Designed and delivered onboarding programs for new hires to
• accelerate productivity.
• Implemented and drove adoption of the Learning Management System
• (LMS) across locations.
• Presented L&D dashboards and impact insights to leadership for
• decision-making.
• Partnered with business heads to address performance gaps through
• targeted learning interventions.

Marvellous Gifting Solutions Pvt Ltd (Oct 2013-December 2018)

As a Co-founder and Head of L & D, I Built and scaled the corporate enterprise from inception to profitability.

Key Highlights

• Managed P&L, client strategy, brand positioning, and operations.
• Led hiring, onboarding, and capability development of internal teams.
• Drove strategic partnerships with clients
• Negotiating the procurement and external Vendors

Eleven Interior Design Studio (December 2010- October 2013)

Drove business development and client engagement while managing end-to-end project execution, and designing structured onboarding and capability-building processes to ensure delivery excellence.

Key Highlights

• Led business development, client engagement, and project execution.
• Designed onboarding and skill-building processes for new hires.
• Managed end-to-end client lifecycle and delivery excellence.

Home Solution Pvt. Ltd (January 2010-October 2010)

As the Senior Designer on floor, understood the requirements, conceptualized and designed. I also enabled my team to build capability not only in design but also process and products

Key Highlights

• Content creation for the training team
• Training the new team members on floor
• Engaging and developing client relationships
• Conceptualizing, consulting and designing as per client specifications
• Site management from initiation till hand over
• Vendor negotiation

EDUCATION

IIM -LUCKNOW (September 2023-October 2024)

Advanced Programme in Human Resource Management

KPMG (July 2023- October 2023)

The Future Learning and Development Leader programme (FLDLP)

L.S RAHEJA SCHOOL OF ARCHITECTURE (April 2006- May2008)

Diploma In Interior Design

Symbiosis College Of Arts And Commerce, Pune (July 2003- May 2006)

Bachelors In Arts (Economics)

DELHI PUBLIC SCHOOL,NOIDA (1993-2003)

Class X & Class XII