Club Manager at Ileseum Clubs | Marathon Nexzone (2025-08 – Present)
- Managed daily gym operations, ensuring smooth functioning and high service standards
- Led, trained, and supervised fitness trainers and support staff
- Drove membership sales, renewals, and personal training revenue
- Handled member relations, queries, and complaint resolution
- Monitored KPIs, revenue targets, and prepared performance reports
- Organized marketing campaigns, events, and fitness challenges
- Ensured equipment maintenance, safety, and compliance standards
Internship | Green Belt & Black Belt at Henry Harvin | Six Sigma (2025-02 – 2025-03)
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations
- Developed professional skills through hands-on experiences, including time management and effective communication
- Sorted, organized, and maintained files
Internship | Green Belt & Black Belt at 100x Suite | Six Sigma (2025-02 – 2025-03)
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations
- Developed professional skills through hands-on experiences, including time management and effective communication
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program
Sr. CSO| Operations & Sales at Ileseum Clubs | Dosti Westwood County (2024-01 – 2024-12)
- Managed approximately 50 incoming calls per day from the customers
- Vendor Management and Procurement—Manage contracts with third-party service providers, including maintenance companies, cleaning services, security firms
- Collaborated with cross-functional teams to identify opportunities for process improvement and implement solutions
- Procurement - Oversee purchasing of equipment, supplies, and services related to building operations
- Budget Management—Develop and manage the facilities budget, ensuring cost-efficiency while maintaining quality services
- Security and Access Control
- Customer Service
- Communication and Reporting - Provide regular updates to senior management about facility performance, costs, safety, and maintenance needs
- Collaboration: Work closely with other departments (HR, IT, Security, etc.) to ensure the facility meets the needs of the organization
Executive Assistant to the Chief Executive Officer at Kaaera Steels (2016-12 – 2024-01)
- Managed approximately 60 incoming calls per day from customers
- Managed complex calendar scheduling with a focus on proper allocation of executive availability
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Organized and coordinated conferences and monthly meetings
- Contributed to smooth business operations by planning and organizing meetings and conferences
- Screened calls and emails and initiated actions to respond to or direct messages for managers
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Created expense reports, budgets, and filing systems for the management team
- Reduced expenses through effective negotiation of vendor contracts for office supplies and services
- Increased meeting effectiveness with detailed preparation of agendas, materials, and minutes
- Safeguarded high standards in all documentation produced under my purview for accuracy
- Maintained confidentiality by handling sensitive information with discretion and professionalism
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
- Upheld strict timetables by maintaining accurate, balanced calendars
Corporate Trainer at Appco Group (2013-09 – 2015-01)
- Selling products and services on behalf of blue-chip companies
- Acquire long-term donors for well-known charities/NGOs via its door-to-door sales method and B2B Human Commercial
- Recruiting personnel to undergo on-the-job training
- Team development through various training sessions to enhance one's skill
- Developed and implemented a successful onboarding program
Assistant Manager at Kotak Mahindra Bank Ltd (2011-11 – 2012-06)
- Supervised day-to-day operations to meet performance, quality and service expectations
- Developing and maintaining banking relationships with a select group of high net worth Non Resident Customers through individualized customer service
- Improved customer satisfaction by addressing and resolving complaints promptly
- Ensures high levels of customer service orientation and application of bank policy
- Advise Bank customers by mobilizing additional funds and sell other fee-based products/services based on the current and future customer needs
- Provide complete and comprehensive information on products, services, charges, etc.
- Be proactive with the customer and ensure the best services are provided to them
- Manage dormant books/ Attrition control/Revival of Below AQB Base
- Providing financial updates viz., related to Equities, mutual funds, and Insurance
- Taking responsibilities for clients' relationship size with the bank and also to see that clients' status get upgraded to next level
- Updating and maintaining a comprehensive database
- Carry along all the units involved in the customer service cycle to ensure customer 'DELIGHT'
- Handling Remittances (Core Objective)
- Managing click2remit portal and assisting customers for registering on it (For US, UK and Australia)
- Assisting clients for remitting funds through different modes (Wire Transfer from across Globe, Direct and Cheque Transfer from United States, Bank Transfer from United Kingdom and Euro Zones) and providing better rates on approvals from Treasury
- Processing of Remittances according to rates applied on USD, GBP, CAD, SGD, AUD, AED, EURO, and Swiss Franc
- Customer communication on offers, Campaigns and Programs
- Transaction support and escalation and coordination intra department
Sr. Process Associate at TCS (2010-06 – 2011-09)
- Maintaining the required productivity and Quality
- Met month-end reporting objectives and deadlines
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team
- Determine changes in the client's financial status
- Payout of investments, loan payoff, direct transfers in other financial companies
- Investment pay-out includes Required Minimum distribution, External Rollovers, internal rollovers, EFT (Electronic Funds transfer), Home (Checks made payable in hand)
- Global transfer with the help of SWIFT Codes
- Applications Used: EXP AG, OMNI Station, OMNI Manager, LEGACY, SIEBEL, Transaction Portal and PLAN Rule
