Kevin Gangte

Senior Associate with 10+ years of experience at TELUS, supporting business operations with a proven record of reliability, ownership, and teamwork. Recognized for quickly learning new processes, adapting to organizational needs, and consistently delivering quality work within deadlines. Dedicated and supportive team member with a strong commitment to operational excellence.

Senior Associate with Personiv (Telus) at Personiv (Telus) (Present)

I possess extensive experience in managing both outbound and inbound calls for sales support within Canada and US-based processes. My responsibilities included verifying and processing sales orders with a high degree of accuracy, managing customer accounts, and cultivating strong client relationships to promote satisfaction and retention. In addition, I provided transition support to non-tenured agents to ensure a seamless onboarding experience, and delivered ongoing process-related assistance to the team to uphold operational efficiency and service excellence.

Chat Host at ICRONEX

• Working as a Chat Host for Bingo Chat Process.
• Key Responsibilities:- Hosting Online Bingo Games.
• Chat with international customers to assist them with their concerns.
• Providing better experience to the customers during Game Play.'
• Ranked 7th position in the International Chat host.

Agent at ALBION INFOMATICS Pvt. Ltd.

• Outbound calling to perform a Lifestyle Survey for U.K residents.
• Confirm details like Insurance, Mortgage, Expenses etc.
• Assist new agents with process related queries

B COM in Commerce – DM COLLEGE OF COMMERCE (2012 – 2012)

Standard XII in Commerce – Bunt's Sangha's S.M. Shetty College (2009 – 2009)