Kevin Gr

MBA candidate (SCMHRD '26) with a B.Tech in Computer Science and hands-on experience in product management and B2B operations. Proven ability to analyse market trends, optimise product taxonomy, drive supplier engagement, and monitor category performance metrics to improve conversion and buyer experience. Combines a data-driven, analytical mindset with crossfunctional collaboration skills to execute category strategy in fast-paced marketplace environments.

Eager to leverage ecommerce product knowledge and Lean/Agile execution capabilities to grow IndiaMART's B2B categories.

Product Manager (Intern) at Finzarc (2025-04 – 2025-06)

End-to-End Development of Creative Connect – AI-Driven B2C Marketplace

• Owned full category strategy for an AI-powered marketplace MVP; defined product assortment, taxonomy mapping, and attribute frameworks to improve searchability and buyer–seller interaction.
• Translated market research and competitive analysis into a prioritised BRD, PRD, and API specification, identifying catalogue quality gaps and opportunities to enhance product listing quality.
• Monitored category performance metrics (CSAT, adoption, engagement) and iterated on Lean Startup / Agile principles to optimise conversion and validate core engagement loops.
• Engineered a scalable 3-tier architecture (Supabase, PostgreSQL, Stripe/Razorpay) using AI-assisted tooling (Lovable AI, Cursor AI) to accelerate prototyping and compress iteration cycles.

Customer Success & Operations Analyst at Teleperformance Ltd (Airbnb) (2024-04 – 2024-05)

Operations and customer success role focused on improving processes and customer satisfaction

• Diagnosed bottlenecks in ticket escalation workflows and implemented revised SOPs, reducing average customer handling time by 12% and improving satisfaction scores.
• Leveraged Airbnb's proprietary knowledge base to resolve complex multi-tier queries, cutting resolution escalations and ensuring policy-compliant, consistent buyer–seller communication.
• Increased team NPS by 12% by automating macros and applying Lean Six Sigma principles to streamline internal workflows and supplier response processes.

MBA in Infrastructure Development & Management – Symbiosis Centre for Management & HRD (SCMHRD) (2024-06 – 2026-06)

B.Tech in Computer Science & Engineering (IoT) – Jain University (VTU) (2019-01 – 2023-01)

12th in Science (CBSE) – Sri Chaitanya Techno School (2018-01 – 2018-01)

10th in CBSE – Dynasty International School (2016-01 – 2016-01)