Kevin Paul K

Customer Support Advisor with 2+ years of experience in telecommunications and retail, specialising in call handling, chat support, complaint resolution, and customer onboarding. Demonstrated ability to manage high-volume customer interactions across calls, chats, and in-person channels while maintaining customer satisfaction and adhering to company guidelines and procedures. B.Com graduate from Calicut University with certifications in information security, ensuring data confidentiality in every interaction.

Proficient in computer operations, typing, smartphone usage, and internet-based communication tools. Available for a Work From Home Customer Support Advisor role.

Brand Salesman - MyG Future

(2025-06 - 2026-03)

• Identified customer needs and recommended targeted product solutions, ensuring satisfaction across all customer interactions
• Educated customers on product features, brand value, and service options to support informed purchase decisions
• Processed billing transactions and recorded customer details accurately in compliance with company guidelines and procedures
• Addressed customer queries clearly across communication channels, resolving objections and maintaining polite communication

Customer Executive - Vi SIM Store

(2024-04 - 2024-11)

Telecommunications

• Handled customer interactions for SIM activations, plan upgrades, number portability, and prepaid-to-postpaid migrations via calls and in-store channels
• Resolved customer queries on billing, network issues, and plan changes with clarity and polite communication, reducing escalation rates
• Recorded customer details accurately and maintained compliance records, eliminating billing discrepancies through systematic verification
• Consistently met customer satisfaction targets in a high-volume environment through timely and accurate service delivery

Customer Service Associate (Part-time) - Reliance Trends

(2023-04 - 2023-12)

• Assisted customers with product inquiries, purchase decisions, and in-store navigation to ensure a positive service experience
• Participated in customer support campaigns and store promotional activities as part of structured team operations
• Strengthened communication, active listening, and problem-solving skills in a fast-paced retail environment

Bachelor of Commerce - Co-operation - Calicut University (2023)