Kevin Thomas
CSA IN SIDBI
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About
Customer Service Executive at Small Industries Development Bank of India with experience in customer support, marketing, and office management. Skilled in customer lifecycle management, team supervision, and administrative operations.
Experience
Customer Service Executive at SIDBI (2022-10 – Present)
Customer Support Associate at SIDBI, a Central Government–controlled financial institution
- Assisted and guided customers through the complete loan lifecycle, from application submission to loan disbursement
- Specialized in supporting small and micro industry loan customers
- Played a key role in achieving Branch (BOM) targets
- Recognized and appreciated by senior management for consistent performance and customer handling skills
Marketing Executive at Madeena Star Trading Co.Pvt.Ltd. (2021-09 – 2022-09)
FMCG Company
- Led and supervised a team of 9 sales and marketing personnel operating across Kerala
- Managed buyer interactions, including negotiations, order confirmation, and relationship building to support sales growth
- Handled stock monitoring and inventory control to ensure timely availability and minimize shortages
- Prepared and processed dispatch documents, including Tax Invoices and E-Way Bills, ensuring compliance with statutory requirements
- Coordinated banking activities, including payments, collections, and transaction follow-ups
- Managed procurement of materials, coordinating with suppliers to ensure timely and cost-effective sourcing
Office manager at Blue Dart International (2021-01 – 2021-08)
- Managed and coordinated day-to-day office operations to ensure smooth and efficient workflow
- Handled international courier shipments, including preparation and verification of required documentation
- Maintained regular follow-ups with customers to ensure timely delivery and high service satisfaction
- Oversaw basic accounting activities, billing coordination, and office automation processes
- Supported administrative controls and improved operational efficiency through organized record-keeping
Intern at KDHP CO.PVT.LTD (2020-12 – 2020-12)
Handled the accounts of the Company
Education
MBA in Marketing – Jain University Bangalore (2022-08 – 2023-07)
B.com in Computer Application – BHARATIAR UNIVERSITY (2018-06 – 2021-03)
