Khalil Shaikh

Technical Training Manager with 3+ years of experience in the Air Conditioning (AC) industry, with additional expertise in technical training and customer service operations for Refrigerators, Washing Machines, and TVs. Experienced in technician training, induction and refresher programs, SOP implementation, CRM processes, service quality, and performance improvement. Strong understanding of field service operations, team coordination, and customer service excellence.

Training Manager at Urban Company (Present)

• Lead technical training for service engineers across India.
• Conduct induction and refresher training programs.
• Monitor engineer performance and quality metrics.
• Develop training calendars and ensure ISO documentation compliance.

Technical Trainer at Urban Company

• Delivered classroom and practical training on AC, Refrigerator, Washing Machine, and TV.
• Developed SOPs, job aids, and technical training content.
• Conducted assessments and skill development programs.

Home Appliance Technician

• Installed, serviced, and repaired AC and other home appliances.
• Diagnosed technical issues and provided customer support.

Diploma in Electrical Engineering (2019)

Diploma in Refrigeration (2012)

10th (2008)