Khandelwal Khandelwal

Luxury retail and jewellery professional with over 10 years of experience in fine jewellery, luxury watches, customer relationship management, retail operations, and business development. Experienced in handling premium clientele, driving sales growth, managing teams, and creating elevated customer experiences for luxury brands. Strong expertise in jewellery styling, client servicing, retail strategy, and multi-designer luxury retail environments.

Customer Relationship Manager - OGAAN – Multi Designer Luxury Retail

(2025-01)

• Managing customer relationships for premium designer jewellery and luxury fashion brands.
• Assisting HNI and luxury clientele with personalised styling and jewellery selections.
• Driving jewellery sales through client engagement, follow-ups, appointments, and relationship building.
• Coordinating with multiple designer brands and presenting curated collections to clients.
• Supporting in-store events, launches, client outreach, and luxury customer experiences.

Store Manager - GTM Jewellery Mart

(2015-01 - 2025-01)

• Managed day-to-day store operations and led a team of 40 sales associates.
• Handled merchandising, inventory management, customer service, and sales operations.
• Developed promotional and client engagement strategies to increase store revenue and customer traffic.
• Trained staff on jewellery product knowledge including diamonds, gemstones, gold, and silver.
• Managed hiring, staff training, customer relations, and operational excellence.
• Built strong long-term relationships with customers and high-value jewellery clients.

Assistant Manager - Movado Luxury Watches

(2012-01 - 2015-01)

• Enhanced brand visibility, luxury customer engagement, and sales performance.
• Managed loyalty programmes, sales tracking, and performance reporting.
• Coordinated promotional activities, exhibitions, and brand campaigns.
• Worked closely with sales teams across multiple locations to drive growth and performance.
• Handled vendor coordination, merchandising, and luxury retail operations.

Bachelor of Commerce - B.Com - Bareilly International University

12th - St. Aloysius College, Pilibhit

10th - St. Joseph School