Khasim Nishani

ServiceNow Developer and Administrator with 2.7 years of experience in ITSM application development, customization, administration, and production support. Experienced in Incident, Problem, Change, and Knowledge Management, Service Catalog, Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, Import Sets, and Transform Maps. Skilled in JavaScript, GlideRecord, ServiceNow administration, and ITIL processes.

Certified

ServiceNow System Administrator (CSA) and Certified Application Developer (CAD) with experience supporting enterprise ServiceNow environments and delivering business-driven solutions.

ServiceNow Developer and Administrator - Tata Consultancy Services (TCS)

(2023-06 - 2025-12)

Worked as a ServiceNow Developer for the Altria account, supporting ITSM application development, customization, and administration activities.

Developed Business

Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Workflows to meet business requirements.

Created Service

Catalogs, Notifications, Reports, Dashboards, and custom applications. Worked on Import Sets, Transform Maps, ServiceNow integrations, user administration, deployments, and production support. Participated in requirement gathering, testing, and release activities.

• Implemented ServiceNow Customization using Client Scripts, UI policies, UI Actions, Business Rules, Script Includes, workflow administration, report setup, and data imports using Transform Maps and data export.
• ServiceNow application development, including creation of Service Catalogs, Email Notifications, Form Design.
• Created custom applications and tables based on business requirements.
• Worked with Glide APIs, GlideRecord, and server-side scripting using JavaScript to implement business logic and data operations within ServiceNow.
• Developed Import Sets and Transform Maps for data migration activities.
• Experienced in the analysis, development, and automation of ITSM processes including Incident Management, Change Management, and Service Requests.
• Supported and monitored data exchange processes between ServiceNow and integrated enterprise applications.
• Created and modified Access Control Lists (ACLs) to enforce role-based access and security requirements.
• Created buttons and context menus using UI Actions. Designed email templates using HTML and configured them in notifications.
• Responsible for creating Homepages including basic reporting, gauge configuration, and dashboard presentation.
• Involved in scheduling daily and weekly data loads using Import Sets and Transform Maps.
• Performed user administration activities including user creation, role assignment, and group management.
• Configured watch lists and managed user subscriptions for CI and company-level email notifications.
• Worked with business analyst to create and modify Service Catalogs and Request Workflow Design.
• Documented business processes and functional requirements. Conducted information flow analysis and process modeling across multiple business streams.
• Developed and maintained Flow Designer automations to streamline Incident, Change, and Service Request processes.
• Developed and customized Catalog Items, Record Producers, and Request Workflows based on business requirements.
• Maintained integrity of the ServiceNow tool across production and non-production environments.
• Provided production support and troubleshooting for ServiceNow incidents, defects, and enhancement requests.

Bachelor of Technology - Civil Engineering - St. John's College of Engineering and Technology (2022)