Khushboo Begum

Detail-oriented professional with 8+ years of experience in Master Data Management, SAP SD operations, Order-to-Cash (OTC) processes, and data analysis. Skilled in IDOC issue resolution, customer and supplier master data maintenance, SQL, Excel reporting, and SLA-driven operations. Experienced in supporting supply chain processes, data validation, and cross-functional collaboration to ensure operational efficiency and business continuity.

Service Request Coordinator (Master Data Management) - BT Group - Gurugram

(2021-09)

• Manage customer and supplier master data in SAP while ensuring data accuracy, validation, and consistency across systems.
• Support broadband connectivity, LAN, WAN, SD-WAN, and cloud connectivity service operations for enterprise customers.
• Handle IDOC-related issues, order processing, pricing updates, and service changes within SLA timelines.
• Collaborate with business and IT teams to support OTC processes, data audits, and operational efficiency improvements.

Business services advisor - BT Group - Gurugram

(2020-04 - 2021-08)

• Supported SAP SD Order-to-Cash (OTC) processes including sales order management and customer master maintenance.
• Performed Root Cause Analysis (RCA) and resolved IDOC and order-related issues in coordination with internal teams.
• Managed end-to-end order lifecycle activities ensuring timely fulfillment and delivery handover.
• Conducted data validation, audit checks, and reporting activities to maintain operational accuracy and compliance.

Senior Executive - Hexaware Technologies - Chennai

(2019-01 - 2020-02)

• Supported UK Passport and Immigration processes by managing large volumes of application and case data using Excel and SQL.
• Prepared and maintained performance dashboards while collaborating with onshore teams to track KPIs, turnaround time, quality, and SLA adherence.

Process Associate – Data Operations - Interglobe Technology (IndiGo) - Chennai

(2017-02 - 2018-12)

• Managed booking and reservation data, ensuring operational and reporting accuracy
• Built and maintained Excel dashboards to track booking trends, cancellations, and KPIs
• Used SQL to extract, clean, and validate data, coordinating with operations for timely updates

Library Assistant (Internship) - Sivasagar Girls' College - Assam

(2014 - 2016)

• Maintained and updated library records, tracked book issues/returns, and ensured inventory accuracy.
• Prepared daily and monthly circulation reports while handling high volumes of manual and digital entries.

MBA - Chandigarh University (2021 - 2023)

BCA - Guwahati University (2011 - 2014)