Khushboo Jain

People & culture leader who builds the human-capital engine behind business growth in technology services, SaaS and global delivery organisations. 18+ years partnering directly with CEOs, Founders and leadership teams to turn business strategy into measurable people outcomes — culture that compounds performance, talent that scales with the business, and HR run as a strategic driver rather than an administrative function.

Currently

Director — People Practice at QED42 (CEO-reporting); previously Founder/CEO-reporting at Techspian and HR anchor for Capita Software's India delivery centre inside a UK-headquartered global parent. Repeatedly trusted to lead large-scale people and business transformation — three sister-entity spin-outs (including Vervotech, acquired by Juniper Group / Constellation Software, 2023), buy-side M&A integration, three enterprise HRIS transformations, and structured organisational change delivered with continuity intact.

Equally strong on governance: multi-jurisdiction compliance across US, India, UK and Turkey with zero gaps across HR audits and zero legal exposure. A distinctive frontier credential few HR leaders yet hold — AI-native HR shipped end to end, positioning the people function for the AI era.

Director — People Practice at QED42 (2024-09 – Present)

Reports to CEO | Product-engineering & digital-delivery organisation

• Wrote people strategy as a business operating document — every business OKR mapped to an explicit people-lever, reviewed quarterly with the CEO; shifted HR from support function to strategic driver of delivery performance.
• Lifted employee eNPS from 60 to 95.4 in 12 months (multiple culture dimensions at a perfect 100), reversing a declining-engagement trend while the business scaled to 25% more clients with zero delivery escalations.
• Delivered Rs 3+ Cr in annualised operating savings through workflow re-engineering, vendor consolidation and an end-to-end Keka HRMS transition (100% digital appraisal cycles inside budget; operational agility +30%).
• Shipped AI-native HR end to end — enterprise Claude + Copilot rollout with a required AI-literacy track for managers, an internal HR knowledge bot resolving ~65% of Tier-1 queries, AI sentiment-analysis surfacing friction ~2 quarters ahead of attrition, and AI-augmented succession planning.
• Advanced gender diversity to a 60:40 ratio above industry and mentored two women technical leads into Practice Lead roles now owning full P&L.

Director — Human Resources at Techspian Services (2021-10 – 2024-07)

Reports to Founder/CEO | US-India technology services & product engineering

• Sustained 94% retention and 81%+ satisfaction through a high-churn industry cycle by codifying a Strategic HR Framework (Attract-Retain-Build-Engage-Excite-Transform) as the people operating model.
• Re-engineered the hiring engine — compressed hiring costs 30-35% and improved time-to-hire 20% while lifting quality-of-hire, through automated sourcing, restructured vendor models and structured interview scorecards.
• Led large-scale transformation — stood up Vervotech (acquired by Juniper Group / Constellation Software, 2023) and Zentrum Hub as independent operating entities, building people architecture, org design and governance from zero.
• Managed sensitive US-India workforce actions in partnership with employment legal, with zero reputational or legal exposure across two jurisdictions.

HR Manager — Digital Development Centre (Captive GCC) at Capita Software (2019-03 – 2021-10)

India delivery centre inside a UK-listed global parent | Matrixed model

• Built the leadership pipeline at scale — 118-manager assessment-centre programme lifting succession readiness 30%, with tiered leadership-development journeys, a reverse-mentoring programme and an internal coaching practice (50+ hours logged).
• Led the India team through the global Workday rollout (module configuration, leader training, end-to-end adoption) and built predictive attrition and pre-exit signal models for monthly leadership forecasting.
• Delivered buy-side M&A integration (Project SIMS) — standardised policies, handbooks, grading and benefits across two entities with full compliance and audit-ready documentation. Centre for Excellence Award (2020, 2021).
• Bridged UK group HR, global Centres of Excellence and the India entity (Total Rewards, L&D, Talent Acquisition, Talent Management, HR Operations) — global governance with local execution; co-designed a returnship programme for women re-entering corporate.

Head — Corporate HR at Indian Card Clothing (ICC) (2017-03 – 2019-02)

BSE-listed public manufacturing company | Led the HR team

• Led cross-jurisdiction restructuring — plant-closure negotiations across India and Turkey concluded with zero industrial unrest and full statutory compliance under listed-company governance.
• Owned full annual PMS and compensation cycles including band-structure benchmarking, with zero compliance gaps across HR audits in two countries; built a Critical Talent Pool framework for HiPo identification and succession.

Senior HR Business Partner at QED42 (2014-12 – 2017-02)

Built the HR function from zero for a high-growth firm

• Established org structure, job architecture, workforce plans, policies and career frameworks from zero; ran full HR business partnering and HR outsourcing (HRIS, payroll, statutory compliance, administration).

Various roles: OD Lead, Operations, T&D Delivery, Executive Search at Mindrose / Yoteam / IIHT Ltd / Pure HRC / RiseSmart / Mancer Consulting (2005 – 2014)

Executive Program in Human Resource Management – Indian Institute of Management, Lucknow (2013)

B.A. (Honours) in Psychology – Lady Shri Ram College, University of Delhi (2005)