Khushboo Mehar

Results-driven Power BI Developer, Chatbot Developer, and Data Analyst with 5+ years in business intelligence, AI automation, dashboard development, chatbot engineering, SQL optimization, and enterprise production support. Skilled in Power BI, DAX, SQL, JavaScript, REST API integration, Hive, and Kore.ai XO Platform. Proven expertise in developing KPI dashboards, improving chatbot NLP accuracy, automating workflows, and delivering data-driven insights to improve operational efficiency.

Experienced in cross-functional collaboration, stakeholder communication, analytics reporting, and AI-powered automation solutions within enterprise environments.

Lead Consultant — Chatbot Developer - Genpact Headstrong Capital Markets - Noida

(2022-05)

Project: AMS Ava Chatbot for Otsuka Pharmaceuticals (Production Support)

• Designed and developed enterprise chatbot solutions on the Kore.ai XO platform serving 1,000+ users across pharma operations.
• Developed and customized chatbot workflows using JavaScript and Kore.ai XO Platform, FAQ handling and reducing manual support effort by approximately 35%.
• Integrated REST APIs for dynamic backend communication, enabling real-time data retrieval and live system responses.
• Improved chatbot intent recognition accuracy through structured NLP training — including intent creation, entity mapping, and utterance optimization.
• Monitored chatbot performance metrics and KPIs via Power BI dashboards; proactively identified and resolved degradation issues.
• Built 5+ interactive Power BI dashboards and KPI reports to monitor chatbot performance, response accuracy, operational metrics, and user engagement.
• Automated reporting workflows through Power BI and ETL-based data integration, reducing manual reporting effort by 40%.
• Collaborated cross-functionally with QA, DevOps, and business stakeholders for smooth deployment cycles and feature enhancements.
• Integrated AI tools and conversational AI techniques to optimize chatbot workflows, automate responses, improve NLP accuracy, and enhance operational efficiency.

Senior Associate — Backend Developer - Genpact Headstrong Capital Markets - Noida

(2021-03 - 2022-04)

Project: RGC Platform for Morgan Stanley

• Developed backend reporting functionalities for financial applications and data processing systems.
• Designed and implemented RESTful APIs consumed by downstream financial platforms ensuring high data accuracy and system reliability.
• Optimized complex SQL queries on Hive databases handling large datasets, improving reporting performance and reducing query execution time by approximately 30%.
• Managed version control and deployment workflows using Git.
• Created BDD test scenarios for validating backend workflows, API responses, and reporting accuracy.
• Worked in Agile development environments collaborating with developers, testers, and business analysts for sprint-based delivery.

Customer Care Executive - Teleperformance

(2018 - 2020)

• Handled customer queries for ride-related issues via email; resolved fare discrepancies and complaint escalations.
• Processed refund requests in accordance with company policy, maintaining high CSAT scores.

Fraud Analyst - Quattro BPO Solutions

(2017 - 2018)

• Investigated credit card fraud cases and executed chargeback/refund resolutions.
• Managed email support for unauthorized transaction disputes while ensuring compliance with banking and fraud prevention policies.

PG-DAC - Advanced Computing - CDAC (2021 - 2021)

Bachelor of Technology - B.Tech - Dev Bhoomi Group of Institutions (2017 - 2017)