Khushi Kaur BH0295

RESPONDED PROMPTLY TO CLIENTS ENQUIRIES EMAIL, ENSURING TIMELY RESOLUTION OF ISSUE AND CONCERNS. MAINTAINED ACCURATE CUSTOMER RECORDS AND DOCUMENTED INTERACTIONS USING CRM SOFTWARE TO ENSURE SEAMLESS SERVICE DELIVERY. COLLABORATED WITH TEAM MEMBERS TO RESOLVE COMPLEX CLIENTS ISSUES AND CONTRIBUTED TO IMPROVING OVERALL SERVICE EFFICIENCY.

Customer Service Representative - STARTEK, BERGER PAINTS

(2024-09)

• RESPONDED PROMPTLY TO CLIENTS ENQUIRIES EMAIL, ENSURING TIMELY RESOLUTION OF ISSUE AND CONCERNS.
• MAINTAINED ACCURATE CUSTOMER RECORDS AND DOCUMENTED INTERACTIONS USING CRM SOFTWARE TO ENSURE SEAMLESS SERVICE DELIVERY.
• COLLABORATED WITH TEAM MEMBERS TO RESOLVE COMPLEX CLIENTS ISSUES AND CONTRIBUTED TO IMPROVING OVERALL SERVICE EFFICIENCY.
• UTILIZED STRONG PROBLEM – SOLVING AND COMMUNICATION SKILLS TO MANAGE CUSTOMER COMPLAINTS EFFECTIVELY AND ENHANCE SATISFACTION.

B.Com (HONOURS) - UNIVERSITY OF CALCUTTA (2024)

HIGHER SECONDARY EXAMINATION - WBCHSE (2021)

SECONDARY EXAMINATION - WBBSE (2019)