Khushi Mourya

Customer Support Executive with 1 and half year of experience in handling customer queries through email and chat support. Skilled in resolving complaints, providing product information, and ensuring high customer satisfaction. Strong communication, problem-solving, and multitasking abilities with a focus on delivering timely and accurate responses.

Customer Support Executive – Email & Chat Process - One Point One Solution

(2024-01 - 2026-01)

• Handled customer queries via email and live chat.
• Resolved customer complaints and provided appropriate solutions.
• Maintained high customer satisfaction scores.
• Responded to inquiries regarding products, services, and account information.
• Escalated complex issues to senior teams when required.
• Maintained accurate records of customer interactions in CRM system.
• Met daily productivity and quality targets.
• Reduced response time by improving query handling process.

Higher Secondary Certificate (HSC) - Jnan Vikas Mandal's Mehta Degree College (2022-01 - 2023-01)

Secondary School Certificate (SSC) - Vidya Prabodhini English School (2020-01 - 2021-01)