Khushvinder Sngh

Content Moderator with hands-on experience in reviewing user-generated content and ensuring compliance with platform policies and community guidelines. Strong understanding of online safety, quality standards, and moderation workflows. Known for maintaining accuracy, consistency, and attention to detail.

Content Moderator at Tech Mahindra (2025-05 – 21-7-2026)

• Review and moderate text, image, and video content as per platform policies.
• Identify, label, and escalate policy-violating or sensitive content.
• Maintain high quality standards and productivity targets.

Senior Subject Matter Expert at Concentrix Daksh Services India Pvt. Ltd. (2020-09 – 2025-04)

• Provided process guidance and operational support on complex customer cases.
• Ensured adherence to quality standards and client SLAs across chat and email support.

Customer Delight Associate at Jindal Intellicom Ltd. (2019-12 – 2020-08)

• Delivered accurate and timely chat and email-based customer support.
• Resolved customer queries while maintaining service quality.

Bachelor of Commerce in B.Com – School of Open Learning, University of Delhi (2018)

CBSE Class XII & X – Guru Harkrishan Public School, Delhi