Software Test Engineer - Zenon Systems - Pune, India
(2022-05)
Project 1: QuickCart E-commerce and Retail Platform. Domain: E-commerce. Web-based E-Commerce Platform designed to enable users to register/login, browse products, manage carts and wishlists, and securely place orders. Integrated payment gateway and delivery tracking services to support secure transactions, order management, and real-time shipment tracking.
- Performed end-to-end Functional Testing of core modules including User Authentication, Product Catalog, Cart, Checkout, and Order Management.
- Tested REST APIs using Postman to validate request/response payloads, authentication tokens, HTTP status codes, and API response behavior.
- Validated HTTP methods including GET, POST, PUT, and DELETE during API Testing to ensure accurate backend integration.
- Identified and logged 200+ critical defects in JIRA, reducing defect leakage by 30% and improving application quality and customer satisfaction.
- Detected a critical payment gateway defect that could have caused transaction failures, helping prevent revenue loss and improving customer trust.
- Performed Cross-Browser Testing to ensure application compatibility across Chrome, Firefox, Edge, and Safari browsers.
- Designed and executed comprehensive test cases based on business requirements and user stories.
- Performed end-to-end Defect management, including defect logging, tracking, retesting, in jira.
- Maintained RTM to ensure 100% traceability between business requirements, test cases.
- Participated in Agile/Scrum ceremonies including Sprint Planning, Daily Stand-ups, Backlog Grooming, Sprint Reviews, and Retrospectives.
Software Test Engineer - Zenon Systems - Pune, India
(2022-05)
Project 2: InsuraCare Insurance Management System (Salesforce CRM). Domain: Life Insurance. Salesforce based Life Insurance Management System used to manage the end-to-end policy lifecycle including Lead, Opportunity, Proposal, Underwriting, Policy Issuance, Premium, Renewal, and Claims with integrated KYC verification and payment gateway services.
- Performed testing and validation of Salesforce CRM functionalities for Life Insurance business processes including Lead Management, Opportunity Management, Underwriting, Policy Issuance, Claims, Premium Collection, and Renewals.
- Validated standard objects such as Lead, Account, Contact, and Opportunity, along with Custom Objects including Policy, Claims, Premium, and Underwriting for insurance workflow accuracy and data integrity.
- Tested and validated Salesforce Flows and Apex Triggers for policy approval workflows, claim validation, premium calculation, and renewal process automation.
- Validated custom fields, picklists, Page Layouts, Record Types, related lists, and field dependencies based on insurance business requirements.
- Performed testing of Salesforce Security Model including Users, Roles, Profiles, Permission Sets, Role Hierarchy, Sharing Rules, and Record-Level Security to ensure secure access to sensitive insurance data.
- Executed SOQL query validation for backend data verification, policy data checks, and Salesforce CRM testing activities.
- Tested and validated Salesforce Reports and Dashboards for policy tracking, claims monitoring, premium collection, and business reporting accuracy.
- Validated Lookup and Master-Detail Relationships between Policy, Claims, Customer, and Premium objects to ensure proper object association and data consistency.
- Verified Salesforce automation including Assignment Rules, Validation Rules, Approval Processes, Record-Triggered Flows, Email Alerts, and Escalation Rules across Sales and Service Cloud modules.
- Performed end-to-end testing of claim servicing workflows, including case creation, document upload validation, status tracking, SLA monitoring, and case closure processes.
- Performed end-to-end testing of Lead Management processes, including Lead creation, qualification, assignment, conversion, and tracking within Salesforce Sales Cloud.
- Performed functional and regression testing of Service Cloud Case Management processes for policy servicing, premium inquiries, policy updates, and claim-related requests.
- Validated Case creation through multiple channels including manual entry, Email-to-Case, and customer support requests.
