Kiran Deep

Detail-oriented QA Manual Tester with hands-on experience in CRM application testing, defect tracking, production validation, and CRM data management. Skilled in functional, regression, smoke, and sanity testing using Jira. Experienced in resolving CRM-related employee queries, providing technical support, conducting CRM user training, and ensuring smooth system adoption.

Proficient in CRM data updation, maintaining data accuracy, validating customer information, and supporting day-to-day CRM operations. Strong understanding of SDLC, STLC, and Agile Scrum, with a commitment to delivering high-quality software and efficient user support.

QA Manual Tester - Visionway IELTS and Immigration Pvt. Ltd. - Punjab

(2025-01)

• Executed 50+ test cases per sprint for CRM modules: Lead, Follow-up, Appointment
• Logged and tracked defects, ensuring timely resolution using Jira
• Performed regression, smoke, and sanity testing
• Validated bug fixes and ensured production stability
• Collaborated with developers to improve system quality

Data Analyst (CRM Data Handling) - Visionway IELTS and Immigration Pvt. Ltd. - Nawashahr

(2023-03)

• Analyzed CRM data to identify errors, duplicates, and missing information.
• Maintained data accuracy and consistency across CRM modules.
• Verified customer lead data to improve data quality.
• Supported CRM operations by reviewing and correcting data issues.
• Ensured proper data entry standards in the CRM system.
• Resolved employee queries related to CRM functionality and system usage.
• Provided CRM training to employees, ensuring effective system adoption and best practices.
• Delivered technical support for CRM-related issues and coordinated with relevant teams for timely resolution.

Bachelor of Computer Applications - BCA - Lovely Professional University (2019 - 2023)