Kiran Gade

To be a part of the growth-oriented team with a challenging and innovative environment.

CSE (Front liner) - Vodafone

(2009-01 - 2011-01)

Quality Analyst - Sparsh BPO Pvt Ltd

(2011-01 - 2012-02)

Uninor Process. Left due to process shifted to other state.

Quality Analyst - Digicall

(2012-03 - 2015-07)

Process Shutdown.

Quality Analyst & Sr.TL (Quality) - TataBusinessSupportServices (TBSS)

(2015-07 - 2018-02)

Team Size: 6QA. Left for better prospect.

Lead Quality - Toppr Technologies Ltd

(2018-02 - 2019-01)

Team Size: 12QA. BYOD Policy.

AM Quality - Conneqt Business Solutions

(2019-01 - 2019-07)

Team Size: 3QTL & 40 QA. Left to start own business.

Lead Quality & QAM - Eureka Outsourcing Services

(2020-12 - 2022-12)

Initial tenure: 29th Dec 2020 to 30th Apr 2021 (Team Size: 6QA & 5 Verifier, Process Ramp down). Rejoined 2nd Sep 2021 as Lead Quality & promoted as QAM w.e.f 1st Apr 2022 (Team Size: 2 QTL, 37 QA, 1 Training TL & 6 Trainers).

M1 level - ICICI Securities Limited

(2022-12 - 2026-06)

Handling multiple segments: Internal Compliance/Outsourced Team (Training & Quality)/Dialer Management/Business MIS.

• Ensure that the daily Audit target should be completed by all the QA's along with daily report
• Prepare the TNI to share with Training team for refresher
• ATA to ensure the efficacy of the Audit
• Motivational & team building activity for QA's
• Prepare the weekly & monthly Quality Dashboard
• Prepare the MBR & QBR deck for review (Internal & External)
• Meeting the Quality SLA & Non SLA target
• TMCT (Transaction Monitoring Compliance Tracker) adherence
• Customer Complaint Management (Client and end user)
• Monthly Reviews and follow up on action closures with QL
• Internal and External Calibration and ATA Accuracy
• Control on team attrition & unplanned absenteeism
• Monthly R&R activities for team motivation
• Initiatives taken to improve the process and saved cost (RCA, Data Analysis, POA Implementation to Improve processes)
• Business Intelligence / Value Add for Process Improvement with Cost Benefit Analysis & QA span maintained for 1:35

SSC - Mumbai (2000-03)

HSC - Mumbai (2003-02)

B.com - Commerce - IEC University (HP) (2019-07)