Service Delivery Manager
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15 years of experience working on many IT areas, from development to technical support to project and contract management. In my career I have supported banking,retail and industrial customers from Brazil, US and Europe.In my current position i am accountable for all IT process and project life cycle of a large IT outsourcing contract.
I work and manage cross border mult cultural teams. I am responsible to keep high gross profit margins on projects while driving the teams to achieve the expected level of service quality, improving and implementing processes to increase overall productivity and ensuring delivery is a success. I am focused on customer satisfaction and will not stop until a problem is fully solved and all questions answered. I am always seeking for new challenges that can boost both my career and knowledge.
TATA CONSULTANCY SERVICES | May 2023 - Present
Associate Consultant / Service Delivery Manager
IBM /KYNDRYL | Sep 2017 - Apr 2023
Delivery Program Manager – Client Service
VERIZON DATA SERVICES | Sep 2010 - Aug 2017
Team Lead – Service Desk
DELL INTERNAL | Feb 2008 - Aug 2010
B.C.A (BACHELOR OF COMPUTER APPLICATIONS), OSMANIA UNIVERSITY.
