Manager Business Operations – Total Rewards at Publicis Sapient (2023-01 – Present)
- Orchestrate end-to-end Employee Lifecycle Management for globally mobile and visa-sponsored employees, encompassing onboarding, international assignments, accommodations, leave impacts on immigration status, workforce transitions, repatriations, redundancies, and complex separations, while ensuring compliance, employee experience, and business continuity.
- Govern Global Immigration & Mobility operations to enable workforce deployment and mobility compliance across multiple geographies, supporting employee lifecycle needs for mobility-enabled and visa-sponsored populations.
- Provide expert counsel to business and HR leaders on mobility strategy, deployment timelines, immigration risks, assignment costs, work authorization implications, employee transitions, and exit risk mitigation.
- Collaborate with HR, Staffing, Finance, Payroll, Tax, Legal, Procurement, business leaders, and external immigration counsel to deliver business-aligned, employee-centered mobility support.
- Oversee international assignments, business travel, work permits, relocations, repatriations, vendor service delivery, documentation, policy compliance, and audit readiness.
- Govern ServiceNow Case Management activities for Global Mobility, overseeing tickets under the Mobility catalog through resolution and closure while ensuring adherence to defined processes and service timelines.
- Own Global Mobility data integrity in SAP HCM, ensuring timely and accurate updates to employee assignment, mobility, immigration, and lifecycle records to support reporting, payroll, compliance, and operational requirements.
- Champion process transformation and operational excellence by enhancing stakeholder communication, promoting AI adoption and integration, and mentoring specialists to elevate service delivery.
- Navigate and manage complex employee situations, including assignment changes, location transfers, immigration constraints, leave-related status considerations, redundancy impacts, and sensitive exits.
Senior Specialist - Global Mobility Lead at Harman Connected Services Ltd (2019-01 – 2023-01)
- Directed comprehensive immigration requirements for the company, with primary ownership of USA immigration processes and oversight of ROW mobility operations.
- Served as the primary point of contact for leadership, recruitment, business, and accounts teams concerning USA immigration matters.
- Partnered with legal counsel and internal teams to facilitate the gradual in-housing of specific immigration activities.
- Supported Workday transition initiatives and provided training to business and internal teams on pertinent mobility functionalities.
- Managed and maintained Global Mobility data in Workday, ensuring accurate assignment and mobility records throughout the employee lifecycle and supporting data integrity during Workday transition and ongoing operations.
Business Operations Senior Analyst at Accenture Solutions Pvt. Ltd. (2017-04 – 2018-12)
- Managed immigration requirements, focusing specifically on Request for Evidence (RFE) tracking and L1 visa-related matters.
- Facilitated coordination between external legal partners and internal stakeholders, including recruitment, business, and accounts teams.
- Led the initiative for RFE and L1 immigration topics, ensuring streamlined processes and timely responses.
Senior Associate Lead - Global Immigration at Infosys Ltd (2012-07 – 2017-04)
- Managed end-to-end U.S. immigration processes for major client portfolios, including H-1B transfers, extensions, amendments, RFEs, and new H-1B filings.
- Facilitated in-house immigration operations, reducing reliance on external law firms and gaining exposure to various international immigration procedures.
- Contributed to the Global Immigration Compliance System, covering 128 countries, by participating in requirements gathering, testing, bug fixing, and supporting the APAC region's release.
HR Executive, on contract with Infosys Ltd. at SLN Enterprise (2010-04 – 2012-07)
- Directed lateral recruitment hiring for IT portfolios and supervised a five-member team responsible for candidate screening and interview scheduling.
- Provided comprehensive support for additional recruitment-related activities throughout the hiring lifecycle.
Recruitment Operation Coordinator at Firstsource Pvt. Ltd. (2008-10 – 2010-03)
- Coordinated all facets of recruitment operations from inception to completion.
