Kiran Kumar N

I am a Quality Assurance Engineer with over 12+ years of experience, specializing in QA automation and Salesforce CRM, particularly in Sales and Service clouds. I have extensive knowledge in domains such as BFS, Insurance, and Healthcare. My hands-on experience with tools like TOSCA and JIRA, combined with effective coordination with cross-functional teams, enables me to maintain high testing standards and project efficiency

Tosca Automation Engineer at Concentrix Catalyst (2024-05 – 2024-08)

T-Mobile US, Inc. is a prominent wireless network provider and has evolved into one of the leading mobile carriers in the United States, renowned for its customer-centric services and innovative plans that cater to the needs of modern users

• Involved in Requirement Analysis, Test Case design, Test Cases Review, Test execution & Defect logging
• Attending User story grooming sessions, Daily stand up calls & Defect Triage calls
• Responsible for DSR reporting
• Automated scripts using TOSCA tool in Salesforce Experience cloud application

Test Analyst at PK Global aka Concentrix Catalyst (2021-09 – 2024-04)

NEP Group is the leading technology partner for content creators around the globe, with operations in 25 countries

• Involved in Requirement Analysis, Test Case design, Test Cases Review, Test execution & Defect logging
• Attending User story grooming sessions, Daily stand up calls & Defect Triage calls
• Responsible for DSR reporting

Test Analyst (Functional & Automation) at Ness Technologies (2020-06 – 2021-01)

Simplify is a workflow platform facilitating a better controlled analytical rating process using PEGA and Oracle technologies

• Work closely with client to gather requirements & involved in Requirement Analysis
• Interacting with different teams to get the required inputs for the application
• Worked on Requirement Analysis, Test Case design, Test Cases Review, Test execution & Defect logging
• Attended User story grooming sessions, Daily stand up calls & Defect Triage calls
• Performed In Sprint & Regression testing
• Designed Test scripts using TOSCA Automation tool, Executed the test cases in multi user environment
• Extract the test automation report & analyze RCA for failed scripts

Test Analyst (Functional & Automation) at Cognizant (2018-08 – 2020-05)

U.S. Bank - nCino is an implementation of nCino Bank Operating System designed to help improve employee efficiency and productivity

• Actively interacted with client/business for clarification on requirements
• Understanding the client's requirements by studying Business Requirements
• Worked on SIT & UAT environments
• Responsible for Assigning the tasks to the team members and get them done
• Involved Test case design preparation based on the Business and Functional Requirements and peer review of them
• Responsible for reviewing test cases, validation and results to ensure that they meet the entry and exit criteria
• Involved in the test execution based on the Test cases & Business Requirements
• Actively maintained the functional, regression test framework architecture
• Involved in the preparation of Daily and Weekly status reports
• Responsible for sharing the Functional knowledge to the Functional team and automation team members
• Prepared Reverse KT documents for new Joiners
• Automated Regression testcases using TOSCA
• Written Gherkin feature files & executed the feature files in TestNG runner

Test Analyst at Cognizant (2016-07 – 2018-05)

Enterprise Commercial & Credit Platform testing for credit cards and loans integrated with Salesforce

• Actively interacted with client/business for clarification on requirements
• Understanding the client's requirements by studying Business Requirements
• Worked on SIT & UAT environments
• Responsible for Assigning the tasks to the team members and get them done
• Involved Test case design preparation based on the Business and Functional Requirements and peer review of them
• Responsible for reviewing test cases, validation and results to ensure that they meet the entry and exit criteria
• Involved in the test execution based on the Test cases & Business Requirements
• Actively maintained the functional, regression test framework architecture
• Involved in the preparation of Daily and Weekly status reports
• Responsible for sharing the Functional knowledge to the Functional team and automation team members
• Prepared Reverse KT documents for new Joiners
• Performed PoC on TOSCA test automation tool

Test Analyst at Cognizant (2015-08 – 2016-06)

Global Foundries engaged in designing, manufacturing and fabrication of Semiconductor Wafers

• Actively interacted with client/business for clarification on requirements
• Understanding the client's requirements by studying Business Requirements
• Worked on SIT & UAT environments
• Involved in Requirement Analysis, Test case design preparation, Test Execution & Defect logging
• Worked closely with Dev team for Defect RCA & Defect closure

Test Analyst at Cognizant (2014-08 – 2015-07)

Project to confirm changes in iRep Application meet documentation in Functional Requirement Specification

• Actively interacted with client/business for clarification on requirements
• Understanding the client's requirements by studying Business Requirements
• Worked on SIT & UAT environments
• Involved Requirement Analysis, Test case design preparation, Test Execution & Defect logging
• Worked closely with Dev team for Defect RCA & Defect closure

Test Analyst at Cognizant (2012-12 – 2014-07)

QA support – mainly involved in the end-to-end claim process for commercial and consumer line of business. This involves claim creation, Create reserve, payment, litigation, Special unit Investigation for the fraud claim, Correspondence letter etc.

• Actively interacted with client/business for clarification on requirements
• Understanding the client's requirements by studying Business Requirements
• Worked on SIT & UAT environments
• Involved in Requirement Analysis, Test case design preparation, Test Execution & Defect logging
• Worked closely with Dev team for Defect RCA & Defect closure

Bachelor of Engineering in Mechanical – Visvesvaraya Technological University (2011)