Digital Transformation, AI Ops & AI Security
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Visionary and strategic business leader with over two decades of global experience in Operations (NOC, SOC, IT Ops). Cybersecurity, Infrastructure management and Business transformation. With an entrepreneurial mindset, I specialize in mobilizing high-performing teams and driving operational excellence during periods of rapid change—delivering a 30% improvement in efficiency during large-scale organizational transitions.
As Head of Operations, I have successfully led managed services supporting 2,500+ enterprise commercial clients worldwide, consistently maintaining a 95% customer satisfaction score through service reliability and operational rigor.
Visionary and strategic business leader with over two decades of global experience in Operations (NOC, SOC, IT Ops). Cybersecurity, Infrastructure management and Business transformation. With an entrepreneurial mindset, I specialize in mobilizing high-performing teams and driving operational excellence during periods of rapid change—delivering a 30% improvement in efficiency during large-scale organizational transitions.
As Head of Operations, I have successfully led managed services supporting 2,500+ enterprise commercial clients worldwide, consistently maintaining a 95% customer satisfaction score through service reliability and operational rigor. Leveraging deep expertise in cybersecurity, implemented proactive security frameworks that led to a 40% reduction in cyber threats, significantly enhancing enterprise resilience. Also championed inclusive leadership by driving diversity initiatives that increased leadership representation by 20%.
Results-driven leader in strategic planning and enterprise program delivery, with a proven track record of managing portfolios over $25 million. Successfully executed complex, cross-functional initiatives on time and under budget, transforming challenges into scalable growth opportunities. Led the implementation of ISO 9001, ISO 20000, and ISO 27001 audit controls to ensure compliance with quality, service management, and information security governance standards.
MBA & Bachelor of Sciences
