Manager in PISG team (Underwriting) - TATA AIA Life Insurance
(2023-01)
- Working on UAT, Project
- Underwriting Support
- Drive the project from UAT to Live
- Projects on UW guidelines
SR. Manager in NB process - SBI Life Insurance
(2024-06-26 - 2025-01-07)
Working in SBI life insurance company as SR. Manager in NB process handling multiple responsibilities.
- Working on IRDA data
- Concurrent audit Report
- Management Presentation
- MIS reports
- UAT
- Projects and automation
- Handling two projects of eIA and CKYC
- Month end support for Underwriting (having the limit of 5 Cr.)
Underwriting Manager - Bajaj Allianz Life Insurance
(2022-01 - 2023-06-23)
- MIS
- Assignment cases
- Reduce the WIP report
- Monitor the Daily productivity report
- Sharing the issuance report with Management
- Stakeholders management
- Handling key partner AXIS and burgundy channels
- Underwriting the non medical cases with the Limit 1 Cr.
Assistant Manager - Operations - DATAMATICS GLOBAL SERVICES LTD - Nasik
(2009-05 - 2022-01)
Managing end to end process of ICICI prudential Insurance group. Datamatics Global Services Ltd. is the BPO / ITES arm of the Datamatics Group of companies offering Software Solutions and BPO services to several organizations across the globe.
- Working in ICICI prudential insurance
- Managing end to end process in different profile
- Working as pre-underwriter
- Handling customer escalation
- Maintaining the SLA and TAT
- Control the attrition
- Build and set the pilot process in insurance department
- Build the tool for new pilot process
Sr Executive (Quality Control – Healthcare Team) - DATAMATICS GLOBAL SERVICES LTD - Nasik
(2009-05 - 2022-01)
Working with Document processing team which engaged in the processing of Health claim forms, Survey forms & the invoice processing.
- Project management (from project initiation till closer)
- Monitoring project deliverables
- Analysis of project requirements and creation of project plan and specifications
- Allocation and management of resources to fulfill target commitments
- Conducting Quality Checks to meet client accuracy requirements
- Leading and monitoring the complete transition of Health claim projects
- Monitoring the 'Software Management System' of Document Processing team
- Responsible for team member's annual appraisal, Training requirements, etc.
- Trainings to team members
- Responsible of team management related activities like preparation of SLA Reports, MIS reports, Monthly reviews of different projects, productivity & quality analysis, etc.
- Support to project development and software testing with respect to client requirements
- Preparation of Instruction manual for new team members
- Creation of software specifications & support to software persons to develop the new application as per the client requirement & testing of the same
- Mapping of the final dispatches as per the layout provided by the client
- Plan the resource requirements as per the volumes & execute it
- Study the EDI documents & finalize the dispatches
Sr Executive (Quality Control – Healthcare Team) - IBM DAKSH - Pune
(2007-08 - 2009-05)
Working with Document processing team which engaged in the processing of Health claim forms, Survey forms & the invoice processing.
- Project management (from project initiation till closer)
- Monitoring project deliverables
- Analysis of project requirements and creation of project plan and specifications
- Allocation and management of resources to fulfill target commitments
- Conducting Quality Checks to meet client accuracy requirements
- Leading and monitoring the complete transition of Health claim projects
- Monitoring the 'Software Management System' of Document Processing team
- Responsible for team member's annual appraisal, Training requirements, etc.
- Trainings to team members
- Responsible of team management related activities like preparation of SLA Reports, MIS reports, Monthly reviews of different projects, productivity & quality analysis, etc.
- Support to project development and software testing with respect to client requirements
- Preparation of Instruction manual for new team members
- Creation of software specifications & support to software persons to develop the new application as per the client requirement & testing of the same
- Mapping of the final dispatches as per the layout provided by the client
- Plan the resource requirements as per the volumes & execute it
- Study the EDI documents & finalize the dispatches
CCS Executive (Customer care specialist) - IBM DAKSH - Pune
(2007-08 - 2009-05)
Working as CCS Executive (Customer care specialist).
