Kiran Soni

Developed speech analytics queries and reports to extract insights from call center conversations BPO. Analyzed audio data to identify trends, patterns, and ROI opportunities. Delivered actionable insights and data-driven recommendations to improve business performance.

Analyst II - Etech Global Services - Gandhinagar

(2026-03)

• Developed speech analytics queries and reports to extract insights from call center conversations BPO.
• Analyzed audio data to identify trends, patterns, and ROI opportunities.
• Delivered actionable insights and data-driven recommendations to improve business performance.
• Monitored KPIs and consolidated data from multiple sources for comprehensive analysis.
• Prepared reports, dashboards, and executive summaries for stakeholders.
• Collaborated with cross-functional teams and supported projects and ad-hoc requests.
• Created process documentation and contributed to continuous improvement initiatives.
• Provided excellent customer service and resolved customer queries efficiently.

Programmer / Data Associate - INFLIBNET Centre - Gandhinagar

(2024-04 - 2026-03)

• Created Excel and Power BI dashboards to track call quality, agent performance, and monthly KPIs.
• Managed and validated videos of lectures and metadata
• Handled educational YouTube channels and data
• Performed data analysis using Excel to identify quality gaps, trends, and improvement opportunities.
• Supported data processing and reporting workflows, including maintenance of analytics dashboards.
• Performed data analysis using Excel (pivot tables, formulas, dashboards)
• Ensured data accuracy, integrity, and timely reporting across systems
• Coordinated between technical teams and administrative departments.

IT Coordinator/ Administrative Executive - Chaitanya School - Gandhinagar

(2023-05 - 2023-11)

• Analyzed large datasets of student performance, attendance, and operations to identify trends and actionable insights
• Designed and developed interactive dashboards using Excel / Power BI / Canva to monitor key performance indicators (KPIs)
• Generated automated reports, reducing manual reporting time and improving operational efficiency
• Performed data cleaning, validation, and transformation to ensure high data accuracy and consistency
• Identified patterns and risk indicators using data analysis, enabling proactive decision-making
• Collaborated with cross-functional stakeholders (teachers, administration) to translate data into business insights
• Applied basic statistical techniques to evaluate performance trends and outcomes
• Improved data processes and workflows, enhancing reporting speed and reliability

Bachelor of Science - Computer Science - Veer Narmad South Gujarat University (VNSGU)