Analyst II - Etech Global Services - Gandhinagar
(2026-03)
- Developed speech analytics queries and reports to extract insights from call center conversations BPO.
- Analyzed audio data to identify trends, patterns, and ROI opportunities.
- Delivered actionable insights and data-driven recommendations to improve business performance.
- Monitored KPIs and consolidated data from multiple sources for comprehensive analysis.
- Prepared reports, dashboards, and executive summaries for stakeholders.
- Collaborated with cross-functional teams and supported projects and ad-hoc requests.
- Created process documentation and contributed to continuous improvement initiatives.
- Provided excellent customer service and resolved customer queries efficiently.
Programmer / Data Associate - INFLIBNET Centre - Gandhinagar
(2024-04 - 2026-03)
- Created Excel and Power BI dashboards to track call quality, agent performance, and monthly KPIs.
- Managed and validated videos of lectures and metadata
- Handled educational YouTube channels and data
- Performed data analysis using Excel to identify quality gaps, trends, and improvement opportunities.
- Supported data processing and reporting workflows, including maintenance of analytics dashboards.
- Performed data analysis using Excel (pivot tables, formulas, dashboards)
- Ensured data accuracy, integrity, and timely reporting across systems
- Coordinated between technical teams and administrative departments.
IT Coordinator/ Administrative Executive - Chaitanya School - Gandhinagar
(2023-05 - 2023-11)
- Analyzed large datasets of student performance, attendance, and operations to identify trends and actionable insights
- Designed and developed interactive dashboards using Excel / Power BI / Canva to monitor key performance indicators (KPIs)
- Generated automated reports, reducing manual reporting time and improving operational efficiency
- Performed data cleaning, validation, and transformation to ensure high data accuracy and consistency
- Identified patterns and risk indicators using data analysis, enabling proactive decision-making
- Collaborated with cross-functional stakeholders (teachers, administration) to translate data into business insights
- Applied basic statistical techniques to evaluate performance trends and outcomes
- Improved data processes and workflows, enhancing reporting speed and reliability
