Mrunal Pawar

Dynamic Team Lead with a proven track record at ASBS Co, adept at driving continuous improvement through KPI reporting and strategic decision-making. Skilled in project management and team building, I successfully optimized operations, enhancing compliance and reducing errors, while ensuring timely client deliverables and superior service in Corporate Internet Banking.

Team Lead at ASBS Co (2025-09 – Present)

• Managed a team of 27 members, preparing KPI/KRI reports to track performance, identify gaps, and drive continuous improvement.
• Acted as the primary point of contact with clients, ensuring that requirements were accurately captured and delivered on time.
• Led CIB setup and scrutiny projects, managing workflows and power setup, optimizing end-to-end operations.
• Prepared and maintained MIS reports to monitor team and project performance, enabling informed decision-making and timely escalation of issues.
• Implemented process enhancements and optimized team output, reducing errors and improving compliance with regulatory and clients standards.

Process Executive at Axis Bank Ltd. (2014-07 – 2025-09)

• Managed Corporate Internet Banking email communications from branches for efficient issue resolution.
• Processed customer transactions efficiently using banking software systems.
• Oversaw creation and processing of corporate IB user accounts and password requests for secure access.
• Ensured timely resolution of Corporate Internet Banking issues to enhance user satisfaction.
• Maintained accurate records of user management requests and reported metrics to senior management.
• Coordinated activation and distribution of net secure devices to improve online banking security.
• Provided guidance on documentation and technical requirements for Corporate Internet Banking services.
• Trained team members on operational procedures to promote efficiency in Corporate Internet Banking.
• Conducted training sessions for branches on new features and troubleshooting techniques.

M.B.A. – Wellingkar Institute

BMS – Dhyansadhana College

H.S.C – Sanket Mahavidyalaya Jr.College