Technical Writing Leader
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Ever heard a story of a genie and three wishes? Well, I did meet my genie way back when I started my career journey, and my third wish was "KEEP LEARNING UNTIL I BREATHE".
So here is my attempt to summarize my career/education journey in a few words (essay alert). I started as an Internal Auditor in an IT firm post-MBA and realized I had a calling for technical documentation. With some background in product documentation in my previous company, I got an offer of leading a team of technical writers at SeeBeyond Technologies (later acquired by Sun Microsystem).
There was so much learning and way too many AHA moments which got me hooked on the field of technical documentation.
I worked in different domains in each role exploring many facets of project/people management. In each role, I upskilled in Content Solutions, Information development, and Content management system by using diverse tools and technologies, including but not limited to DITA XML, Framemaker, Epic editor, Robohelp, Eclipse, and so on.
I have around 5+ years of rich experience in graphics designing on tools such as Catia, Parametric Creo, Windchill, CorelDRAW, Adobe Illustrator, and Figma.
In 2022, I successfully published a disclosure related to the text layers in graphics. Apart from this, I have expert-level skills in creating and editing videos using tools such as Camtasia.
In my current role, I am a technical editor for the Power Systems team, handling software and hardware documentation. In this role, I am responsible for editing technical content and ensuring that it adheres to IBM standards. I lead a team of Technical writers and perform editorial activities, onboarding new writers and providing quality content that is published.
I possess strong business and technical skills, exceptional organizational and project management ability, fast learning of new technology, innovation-centric, efficient trainer, amiable, and work well in a team and independent environments.
Lastly, I have been instrumental in starting a Twitter initiative for my team to promote IBM product documentation by using the #IBMPowerDocs hashtag. You can check my Twitter handle: @SocialKiran
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Seasoned technical editor with expertise in Style Guides, IBM Digital Content Services (DCS), terminologies, branding, and design.
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Ability to craft compelling, visually captivating communication solutions tailored to contemporary audiences.
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Good knowledge of research methods, audit techniques, data analysis, and identification of sources of information.
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Proven track record in overseeing multiple intricate projects concurrently, demonstrating adept organizational skills and meeting project timelines.
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Competence in working independently while adhering to established global processes, protocols, and standards.
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Proficiency in utilizing Content Management Systems, particularly DITA, and familiarity with translation and localization methodologies and tools.
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Capacity to devise and articulate comprehensive roadmaps for leadership and stakeholders across diverse teams and hierarchical levels.
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Improved release planning process by collaborating with stakeholders at the program level, resulting in a 15% increase in on-time deliveries.
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Increased overall product vision by connecting with marketing, sales, and go-to-market members, leading to a 30% improvement in business alignment.
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Demonstrated ability to make prompt decisions in high-pressure, ambiguous situations while upholding meticulous attention to detail and commitment to follow through.
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Led the doc team sessions and new joiner training, contributing to a 20% increase in team productivity.
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Contributed to the IBM Power User Technologies group as a technical editor and SME, enhancing the IBM Power documentation reach by improving customer interaction resulting 20% increase in page views.
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Reviewed UI panels for text accuracy, ensuring 98% accuracy in UI text across all modules.
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As a sole editor, managed end-to-end publication of 10 IBM products.
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As a member, bring a cheerful outlook with a growth mindset into a team of any size.
Is there any value add-on? Yes.
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I manage the social media aspects related to different products and redirect client queries to the respective stakeholders within the team.
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I conduct corporate training sessions on “Communication Skills” and also handle team-building activities and organization-level events.
