Lead Assistant Manager Transitions and Operations
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Experienced Lead Assistant Manager with 17 years in Customer Service,Order To Cash,Transition Management,Operations Management,Accounts Receivable,Escalation Management
With over 16 years of experience in O2C operations, I have specialized in a wide range of activities including Order Management, Dispute Management, Cash Applications, and Account Receivables. I have managed teams of up to 22 members, ensuring smooth functioning of daily operations and adherence to KPI targets. I have hands-on experience in SAP S4 HANA Fiori and Salesforce, and expertise in UAT testing, SOP Documentation, and Risk Register.
I have successfully handled transitions, external collection agency reporting, and due diligence. I have also led productivity improvement projects, resulting in significant FTE reduction.
Master of Business Administration in Human Resources and Marketing
