Senior Manager – Workforce Management | Talent Transformation at Capgemini (2024-11 – Present)
- Direct enterprise workforce strategy and governance for a 2,000+ global delivery framework, aligning demand intake and recruitment milestones with core utilization objectives.
- Own demand validation, forecasting, prioritization, and rapid deployment routines to achieve agile, risk-controlled project staffing.
- Manage multi-channel fulfillment models across permanent recruitment pipelines, contingent workforces, internal mobility programs, and external subcontractors to optimize hiring cycles.
- Partner actively with hiring managers and talent acquisition partners to define exact role requirements, sourcing profiles, and assessment patterns that drastically elevate candidate quality.
- Oversee internal sourcing teams and specialized external staffing agencies to strengthen overall pipeline health, SLA compliance, and cost-effective hiring practices.
- Leverage advanced Applicant Tracking Systems (ATS) and talent intelligence systems to streamline recruitment reporting and candidate tracking workflows.
- Achieve a 15–20-day average time-to-fill while expanding global headcount footprint from 1,650 to 2,138 resources under strong operational governance frameworks.
- Drive optimized bench deployment strategies, achieving 70–80% redeployment within 30 days to limit bench exposure and strengthen revenue protection.
- Champion the deployment of automated data tracking workflows (Power BI, Power Apps) to deliver over 800 hours per month in organizational productivity gains.
- Steer Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and demand councils alongside executive leaders in Delivery, HR, and Corporate Finance.
- Oversee a team of recruiters end-to-end, from role intake and sourcing through offer closure, ensuring consistent quality and turnaround across the recruitment lifecycle.
- Manage Recruitment Process Outsourcing (RPO) partnerships, governing delivery performance, SLA adherence, and cost efficiency across the outsourced hiring engagement.
RMG | Transformation & Staffing Lead at Capgemini (2022-11 – 2024-10)
- Led resource management office transformation for a 1,200-headcount regional portfolio, introducing unified tracking controls for rolling off allocations and bench monitoring.
- Designed a capacity planning engine that elevated regional forecasting accuracy from 60–65% up to 85–88% via disciplined demand capture loops.
- Restructured local allocation workflows and optimized internal hiring frameworks to structurally minimize external recruitment dependencies.
- Spearheaded proactive internal rotation strategies that accelerated redeployment levels from 18% up to 38%, improving overall resource efficiency.
- Brought roll-off tracking visibility from an initial 25% to an optimized 85%, ensuring highly predictable future resource availability.
- Managed CV quality curation frameworks, raising bid-readiness metrics from 55% to 92%, while cutting proposal cycles from 11 days down to 6 days and lifting overall win rates to 31%.
- Led large-scale user adoption of Talentio EmPRO platform (boosting engagement from 30% to 75% Weekly Active Users), eliminating 180–200 operational hours monthly via automation.
Manager – People Supply Chain (RMG) at Capgemini (2018-11 – 2022-10)
- Supervised the successful roll-out of an enterprise-wide PSCM framework across India, US, Europe, and APAC regions, standardizing demand-to-deploy workflows.
- Directed core competency staffing practices, ensuring technical capability distributions matched pipeline demand profiles.
- Built core resource reporting functions from the ground up, delivering real-time metrics on global utilization, bench aging, and capacity availability.
- Achieved an outstanding 97% Weekly Active User compliance level on newly introduced toolsets through targeted change management strategies.
- Guided execution teams through 932 annual fulfillments with a 42-day median time-to-fill metric and 92% strict location alignment.
- Deployed process automation workflows and software bots that saved 3–4 FTE worth of effort monthly while cutting transactional compliance exceptions by 90%.
Senior Process Manager – Infrastructure at eClerx India Pvt. Ltd. (2018-01 – 2018-11)
- Directed 24x7 mission-critical infrastructure services across 2 corporate sites and 3,000 endpoints, leading a high-performing team of 20+ members to drive major SLA gains for Pune operations.
- Accelerated patch and antivirus security compliance from 65% to 98% within 45 days, subsequently sustaining a 100% baseline; smoothly cleared external audits with zero critical findings by modernizing legacy Excel tracking systems with enterprise WSUS and Symantec Patch Management solutions.
- Orchestrated seamless, zero-downtime corporate facility office migration; unified separate desktop and laptop technician units through systematic cross-training matrices to lower bench exposure.
- Led the practice Resource Management Group (RMG), monitoring bench optimization, cross-account project allocations, and billable resource deployment curves.
- Engineered infrastructure demand-forecasting models, bridging delivery pipeline visibility with external staffing networks to eliminate skills gaps.
- Partnered closely with Talent Acquisition to scope infrastructure role requirements, design technical screening metrics, and conduct advanced panel interviews.
- Managed specialized tech-staffing vendors and headhunting agencies, evaluating SLA compliance, cost-to-hire matrices, and pipeline submission quality.
- Oversaw technical engineering onboarding paths, engineering skill matrix mapping, and utilization audits to accelerate speed-to-production metrics.
PMO / ODC Manager at Capgemini (2011-10 – 2018-01)
Lead - Infrastructure Support at Capgemini (2009-07 – 2011-10)
Team Lead - Service Desk at Capgemini (2007-08 – 2009-07)
Service Desk Engineer at Capgemini (2004-10 – 2007-08)
Senior Technical Support Engineer at Wipro Spectra Mind (BPO) (2004-05 – 2004-10)
Senior Technical Support Engineer at Sutherland India (BPO) (2003-12 – 2004-05)
Senior Technical Support Engineer at Stream Tracmail (BPO) (2002-10 – 2003-11)
Technical Support Executive at EnLink Infotech (BPO) (2000-11 – 2002-06)
