Kishan Gupta

Currently working as a Operations Team Leader with over 5 years of experience in the BPO industry, including 2 years in a Team Leader role. Proven expertise across international and domestic processes, with strong exposure to Banking, Travel, Financial Transactions, E-Commerce, and Business Operations. Skilled in customer service, sales, team management, and team building, with a strong focus on meeting client SLA's.

Aspires to grow into an Assistant Manager role and contribute to operational excellence.

Senior Representative - Concentrix Daksh Services Privat Ltd - Ranchi, Jharkhand

(2020-01 - 2023-09)

• Handling the financial transaction of international client.
• Handling client query over chat & voice with the accuracy of 95%.
• Worked as a aux SME.
• Giving support to the OJT batches.
• Win many RNR & client appreciation for excellent work.
• Promoted as Team Leader Operation.

Team Leader Operation - Concentrix Services Privat Ltd - Vadodara, Gujarat

(2023-09 - 2024-12)

Team Performance monitoring across Shrinkage, Attrition, AHT, C-sat, Quality

• Won the appreciation of Best Team Leader Award.

Team Leader Operation - Startek Aiges - Kolkata, West Bengal

(2024-12)

B.com - Commerce - Ranchi University (2019)

Higher Secondary (12th) - St. Paul College Bahu Bazar (2016)

Secondary (10th) - D.A.V Public School (2014)