Kishan Kumar

Dynamic Store Manager with 10+ years of experience in premium café operations, customer experience, team leadership, inventory management, food safety, and driving profitable business performance. Experienced in managing high-volume coffee stores while delivering exceptional guest experiences.

STORE MANAGER at BAKEKNEADS LLP (2020-11 – Present)

• Manage end-to-end café operations, sales, customer service and profitability.
• Lead, coach and develop café teams to achieve operational excellence.
• Drive revenue through upselling, local store marketing and service excellence.
• Control inventory, wastage, food cost and vendor coordination.
• Ensure compliance with food safety, hygiene and brand SOPs.
• Monitor cash handling, audits, opening/closing and business reports.
• Resolve customer concerns and maintain high guest satisfaction scores.
• Train employees on coffee knowledge, service standards and operational procedures.

ASSISTANT MANAGER at CAFE COFFEE DAY (2014-07 – 2019-05)

• Managed daily café operations and supervised baristas.
• Maintained beverage quality and premium customer experience.
• Managed stock ordering, FIFO and inventory accuracy.
• Prepared sales reports, cash reconciliation and shift closures.
• Conducted training, scheduling and performance coaching.
• Supported promotional campaigns and increased average ticket size.

Bachelor of Arts – Delhi University (2017)