Business Manager - Lifestyle (Landmark Group) - Mangalore
(2023-04)
- Lead end-to-end retail operations across multiple categories, ensuring seamless execution and high standards of store presentation
- Drive budget planning and financial forecasting, ensuring alignment with annual operating plans and business targets
- Analyze sales trends, footfall, & conversion metrics, implementing corrective actions to maximize revenue opportunities
- Optimize space productivity and category performance through strategic merchandise planning and floor layout management
- Lead inventory planning and stock replenishment, ensuring optimal stock availability while minimizing overstock and ageing
- Implement strict cost governance frameworks, reducing controllable expenses and improving EBITDA margins
- Drive loss prevention strategies, including audits, stock checks, and process compliance to minimize shrinkage
- Spearhead customer engagement initiatives to enhance repeat business, loyalty, and overall shopping experience
- Collaborate with marketing teams to execute in-store promotions, events, and seasonal campaigns to boost sales
- Strengthen vendor and brand partner relationships, ensuring better commercial terms and product availability
- Ensure adherence to visual merchandising standards, enhancing store appeal and influencing buying behavior
- Lead hiring, onboarding, and capability building of store teams, creating a strong talent pipeline
- Drive a culture of performance management, setting KPIs and improving individual and team productivity
- Handle escalations and customer grievances, ensuring quick resolution and high customer satisfaction scores
- Ensure full compliance with SOPs, safety standards, and statutory regulations
- Leverage data analytics and MIS reporting for informed decision-making and continuous improvement
- Drive cross-functional coordination with supply chain, HR, finance, and marketing for smooth store operations
- Act as a key contributor in new store setup, pre-opening planning, and operational readiness
Manager – Operations - Westside (Tata Group) - Bangalore
(2010-04 - 2023-03)
Managed end-to-end store operations for a high-volume retail format, ensuring consistent delivery of sales, service, and operational KPIs. Played a pivotal role in driving revenue growth and achieving sales targets through effective floor management and team leadership. Handled P&L components, contributing to improved store profitability through tight control on expenses and operational efficiency.
Led large teams across departments, focusing on staff development, training, and performance management. Drove cost control initiatives, optimizing manpower planning, utility usage, and reducing operational leakages. Ensured strong inventory control, minimizing shrinkage through regular audits, stock reconciliations, and process compliance.
Delivered high standards of visual merchandising and store presentation, enhancing customer experience and conversion. Actively contributed to business development initiatives, increasing footfall and repeat customer base. Strengthened customer service standards, resulting in improved customer satisfaction and loyalty.
Supported & executed multiple store launches, refurbishments, and layout changes. Collaborated with cross-functional teams for merchan
- Led store planogram & layout implementation, improving space utilization and category performance
- Successfully delivered multiple new store openings (Mangalore 1, Mangalore 2, Electronic City – Bangalore)
- Implemented Bin Locator Application, later adopted across all South region stores
- Drove Hit Rate (New Line Sales) improvement across the South region
- Managed operations across multiple locations (Bangalore, Hubli, Mangalore), showcasing adaptability and scale handling
- Identified and proposed new retail expansion opportunities, supporting business growth strategy
- Acted as Task Driver for 3 key sales initiatives across the South region
- Led omnichannel growth initiatives, driving Click & Collect business across Karnataka
Store Manager - More Supermarket, Aditya Birla Retail - Bangalore
(2008-04 - 2010-03)
- Led end-to-end store operations with full ownership of sales, P&L, and profitability
- Drove revenue through promotions, product mix optimization, and KPI tracking (SPD, conversion, basket size)
- Managed budgeting, forecasting, and cost control, improving overall store efficiency
- Ensured optimal inventory management, minimizing stock-outs, overstock, and shrinkage
- Implemented loss prevention and audit controls for cash handling and compliance
- Led, trained, and developed teams, building a high-performance, customer-focused culture
- Enhanced customer experience and retention, effectively handling escalations
- Executed merchandising and in-store initiatives to improve visibility and sales conversion
- Collaborated with supply chain and vendors for seamless operations and stock availability
- Analyzed sales trends and market insights to identify growth opportunities
- Delivered MIS reports and performance insights to support business decisions
