Kishore Ak

Highly analytical and process-oriented e-Commerce Catalog Analyst and Data Analyst with extensive experience in product catalog management, quality assurance, model validation, pricing analysis, and e-retail operations. Demonstrated expertise in database management, big data curation, manipulation and visualization. Proficient in identifying process inefficiencies, driving continuous improvement, and delivering cross-functional collaboration.

Strong background in ATS-compliant catalog operations for Amazon US and EU clients, with hands-on experience in AI/ML model validation, image validation, CVT enrichment, compliance processes, and SLA adherence. Recognized for exceptional performance with multiple QPEP awards and Best Employee of the Year 2022.

Product Analyst / Model Validation Specialist - Coforge Business Process Solutions Pvt Ltd - Puducherry, India

(2024-03 - 2026-03)

• Worked across multiple work streams including reclassified non-meaningful 1P/3P, new 1P/3P setups, compliance processes, and model validation.
• Contributed to various model validation projects such as: Cadix Compliance, Midas Model, Close Top 400, Brand Validation Calm Evaluations, Not-in-Scope Tagging, MX Model Validation, Catalog Filtered Data, Phi3_Validation_2024, and Catalog Accuracy Estimation.
• Hands-on experience in image validation and CVT enrichment processes.
• Supported the Quality Control (QC) team as a QA resource, ensuring process accuracy and standards.
• Provided floor support and mentorship during model validation phases; acted as a supporting trainer.
• Worked cross-functionally with QA departments to troubleshoot product defects, using thorough technical reporting to shorten the turnaround time for resolution.
• Managed end-to-end communication to optimise the client experience, which led to better retention and constructive feedback loops.
• Provided individualised onboarding assistance and customised product walkthroughs to help new users move smoothly.
• Conducted training for two months to onboard team members on a pilot project within the Model Catalog domain.
• Managed cost pricing and listing updates in coordination with vendors and stakeholders.

Senior Executive – Quality Analyst & Catalog Analyst - Lumina Datamatics - Puducherry, India

(2021-12 - 2024-01)

Quality Analyst: Conducting comprehensive quality assessments on product catalog data, ensuring accuracy and completeness. Optimizing product listings for increased visibility and enhanced sales performance. Collaborating effectively with suppliers and vendors to resolve issues promptly and gather vital product information. Performing routine quality checks to maintain consistency and compliance with established guidelines. Assisting in inventory management and fulfilment processes.

Catalog Analyst: Preparation of product details in Apollo tool basis customer requirement which includes Quoting, Pricing, Imageries, Taxonomy and Inventory updates. Determining the prices of the requested product through different checkout stores and find the feasible Platform for the products. Training new hires on the nature of work, technical process.

• Monthly reporting of Inventory and Projects to Management File.
• Assessing the team files and the quality of the team's work thoroughly and preparing suggestions to reduce the deficit.
• Create product catalog for online retailer that help buyers to make a purchase decision including product features, descriptions, dimensions, price, and color.
• Involved in Product mapping for Amazon US and EU clients.
• Work Allocation: Analyzing the input file and uploading it in the workflow tool.
• Allocating the uploaded files to the team and giving them the instructions and approach for the files.
• Doing Quality checking for the team.
• Handling Trainees: Training session for new hires and providing floor support for them.
• Delivery checks: Involved in checking the files for delivery and analyzing (QA) various pricing checks and product type checks in Excel to give maximum savings to the client.

Master of Business Administration (MBA) - Operations and Supply Chain Management - Pondicherry University (DDE) (2021 - 2023)

Bachelor of Technology (B.Tech) - Mechanical Engineering - Alpha College of Engineering and Technology (2016 - 2020)