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Work Experience
Cognizant Technology Solutions, Hyderabad
Pod Lead | Nov 2021 – Present
📌 Client: Google (Waymo Crowd Compute)
- Leading a team in the Waymo project, ensuring process efficiency and adherence to safety protocols for driverless cars.
- Managing resource allocation, strategic planning, and execution to meet quarterly OKRs (Objectives & Key Results).
- Overseeing SLA compliance, attrition control, workforce management, and productivity enhancement.
- Preparing and presenting bi-weekly, monthly, and quarterly reports on process efficiency and team performance.
- Training and mentoring new associates, ensuring smooth workflow and knowledge transfer.
Infosys BPM Ltd, Hyderabad
Process Specialist - 3A | Nov 2018 – Nov 2021
📌 Client: Apple Maps
- Managed team operations, tracked performance metrics, and provided one-on-one coaching sessions.
- Assigned tasks strategically, identified and resolved performance bottlenecks, and ensured high team engagement.
- Worked on high-priority projects involving geospatial data accuracy, land cover mapping, and finishing team processes.
- Ensured quality control for critical locations like Spain, Portugal, and the U.S., preparing data for final publishing.
Tech Mahindra BSG Ltd, Hyderabad
GIS Associate | Mar 2014 – Sep 2016
📌 Client: Here Maps
- Analyzed and corrected geospatial data for various mapping processes.
- Worked on 3D street projects, military camp mapping, and business listing accuracy.
- Added addresses, POIs (Points of Interest), and route data to enhance map accuracy.
Educational Qualifications
- M.Tech (CSE) – Anurag Engineering & Technology College, JNTUH (2014 | 76.62%)
- B.Tech (IT) – New Netaji Institute of Engineering & Technology, JNTUH (2012 | 65.83%)
- Intermediate (MPC) – Buddha Poornima Junior College, Bhongir (2008 | 67.1%)
- SSC – Vignana Bharathi High School, Bhongir (2006 | 68.1%)
Areas of Expertise
✅ Operations & Process Management
✅ Workflow Optimization & SLA Compliance
✅ People & Resource Management
✅ Quality Control & Performance Analysis
✅ Strategic Planning & Reporting
✅ Training & Team Development
Technical Skills
- GIS Tools: HERE Maps, Waymo Crowd Compute
- Software: Bison Tool, FusionX, AutoCAD, Google Sheets, MS Office (Excel, PowerPoint)
- Data Management: Workflow Monitoring, Performance Tracking, Capacity Planning
Personal Details
- Name: Kishore Kumar Dama
- Father’s Name: Narsing Rao Dama
- Mother’s Name: Saraswathi Dama
- Date of Birth: 02-02-1990
- Nationality: Indian
- Languages Known: English, Telugu, Hindi
- Hobbies: Cricket, Music
Declaration
I hereby declare that the above-furnished information is true and correct to the best of my knowledge.
Place: Bhongir
Date: (Your Current Date)
(Kishore Kumar Dama)
