Kishore Sachdeva

My Kishore Sachdeva lives in New Delhi, India and I'm looking for a job as Chain Customer Advisor / Operations. I'm self-convinced with 26+ long periods of broad working involvement with the neighborliness industry with some top convenience brands. I've created and executed methodologies that I accept will carry worth to Hotels and Resort. I've worked and F&B and Front Office, as I'm expertise in both.

I took care of different obligations in my past General Manager position and immediately settled on abilities in focusing on assignments, fulfilling time constraints, and tracking down answers to dispense with snags. My vocation has empowered me to create and layout abilities in such key regions:

§ Teamwork

§ Operations Management

§ Time Management

§ Guest Interaction

§ Communications Skills

§ Sales Strategies

§ Planning & Execution

Learning french 

I am grateful for the opportunities afforded me in my prior position, and I'm ready to put those skills to use for your company. I am looking forward to new challenges and collaborating with a fresh team of talented professionals. I've attached my resume with additional details of my work experience and qualifications.

If you have any questions, please feel free to contact me. I have excellent communication and writing skills to deal with people at all levels and besides that, I'm ready to relocate from India if given an opportunity.

Associate Director Sales - Heliconia Group of Villas - Gurugram

(2025-12 - 2026-04)

• Meet domestic travel agents and corporates to generate villa business revenue.
• Represented the organization at SATTE Travel fair strengthening B2B partnerships, and enhancing brand visibility.
• Prepared daily sales reports to track performance.

General Manager Operations - KVS Hospitality

(2018-01 - 2025-10)

Branded Hotel

• Made different sales plan and promotional packages and provide business to Branded Hotels.
• Prepare customized travel itineraries based on customer requirements and budgets
• Assist clients with booking accommodations, transportation, other Hotel-related services.
• Identified and executed upselling/cross-selling opportunities through conferences and events.

General Manager - Sales - Madhuban Inn Hotel

(2014-10 - 2017-11)

• Adjust pricing strategy and do regular sales calls, give presentation, discuss about rates and services with tour operators.
• Worked on IDS Software to check reservations, track daily room status for future bookings and make new reservations.
• Coordinate closely with F&B & Housekeeping and ask them to take guest feedback to see hotel performance.

Manager Operations (Room Division) - Velvet Apple Hotel

(2011-06 - 2014-03)

4 Star Hotel

• Coordinate with department heads and discussed about operations, sales and resolve operational issues.
• Worked on strategic sales, and promotional plans to maximize occupancy, ADR, RevPAR, and profitability.
• Increased room revenue by 25% through value-added service offerings, upselling, revenue through MICE, corporate, and Inbound and domestic tour operators.

Assistant Manager - Front Office (Room Division) - Dolphin Group of Hotels

(2007-03 - 2011-05)

• Supervise front office operations, check-ins, check-outs, track room availabilities on the basis of reservations.
• Prepare expected arrival list and other reports and accomplish task in preregistration activities when appropriate.
• Maintained good Guest relations providing personalized service to V.I.P. guests including assisting and escorting them to their suite rooms and also understands rate structure and promotional rates available.

Resort Manager - Speke Group Hotels - Kitante, Uganda, Africa

(2005-10 - 2006-07)

• Led pre-opening hotel operations, implementing SOP's, securing all licenses and see all operational equipment's are working.
• Meet vendors for doing contracting and purchasing operating supplies, FF&E (Furniture, Fixtures & Equipment), and amenities with timely project completion and delivery.
• Trained hotel staff to deliver best services guest experience from the first day of operations.
• Do the morning meeting de-briefing in evening with Front Office and housekeeping for smooth operations.

Restaurant Manager - Subway QSR

(2003-05 - 2005-09)

Handled 2 Outlets

• Managing entire operations of the restaurant, ensure smooth opening and closing procedures.
• Ensure kitchen equipment is functioning properly, also check stock levels and reduce wastage.
• Making reports - Weekly Inventory, Sales Report (WISR) and Control Sheet, cash reconciliations.
• Ensure compliance with food safety and hygiene regulations as well as monitor food preparation and portion control.

Guest Service Executive - Taj Hotels (IHCL Group)

(1994-09 - 2003-02)

Coffee Shop (Machan Restaurant) and In Room dining

• Coordinated with kitchen department to ensure food quantity and food serves hot in specific time frame.
• Assisted in managing the wine & beverage program, check inventory control, stock replenishment on regular basis.
• Additionally suggestive selling and upselling of food and beverage offerings to increase average check value, increased revenue growth, and enhance the guest experience.

Guest Services (F&B - Room Service) - Le-Meridien Hotels & Resorts

(1992-12 - 1994-09)

• Take accurate food and beverage orders and do upselling and suggestive selling to increase sales.
• Serve food and drinks promptly while ensuring high service standards in specific time frame.
• Check on guests during their meal to ensure satisfaction and address any requests.

Diploma - Restaurant Services - Institute of Hotel Management (Food Craft Institute)

Bachelor's Degree - Hospitality & Tourism Studies - Indira Gandhi National Open University