Global Portfolio Teams - Halliburton
(2025-05)
- Managed end-to-end setup of commercial staff housing and employee accommodation contracts routed through cross-functional teams.
- Ensured all contract documentation complied with internal SOPs, audit requirements, and company policies.
- Coordinated with internal stakeholders to validate contract terms, approvals, and routing accuracy.
- Verified vendor details and ensured correct vendor master creation and payment configuration in the system.
- Ensured timely and accurate processing of housing-related transactions and payments.
- Conducted document checks to mitigate audit risks and ensure process adherence.
- Acted as a key point of contact between routing teams, vendors, and finance for contract-related clarifications.
- Supported internal and external audits by providing complete and accurate documentation.
- Monitored contract setup timelines and resolved discrepancies related to documentation or payment mapping.
- Responsible for the integrity of hard copy files where necessary. Designs, publishes, and maintains standard systems reports, and workflows.
- Maintained organized records of contracts, approvals, and payment setups for future reference and compliance.
- Oversee the end-to-end billing report preparation for a diverse global real estate portfolio.
- Cost Allocation & Distribution: Distribute multi-million dollar facility costs from Real Estate to specific business units using precise usage-based methodologies.
- Financial Stakeholder Management: Act as the primary liaison between RE and Finance to ensure department charge-backs align with global budget forecasts and occupancy data.
Property Management service system Administrator - Halliburton
(2022-08 - 2025-05)
- Under general supervision, responsible for complete system administration duties for global Real Estate management system(s), including end user support.
- Maintains data integrity and consistency within the system by monitoring various data fields based on defined criteria.
- Responsible for the integrity of hard copy files where necessary.
- Designs, publishes, and maintains standard systems reports, and workflows.
- Performs routine maintenance processes to assure both system and data integrity.
- Job tasks, correctly performed, impact indirectly on efficiency, and Real Estate Services (RES) operations.
- Ability to manage various services to vendors (invoicing and contracts)
- Coordinate with different countries and country managers, well versed in excel with Pivot knowledge, SAP knowledge.
SENIOR ASSOCIATE (Trade and Finance Unit-Support Staff) - TCS
(2021-05 - 2022-08)
- Maintaining attendance on daily monthly and quarterly basis for 600 associates
- Publishing the attendance report to client and unit managers
- Staffing report published at SBU And PMO level.
- Maintaining Attrition report of entire unit of trade
- Providing backfill(resources) against the attrite associate.
- Maintaining productivity of entire unit
- Nominating and rewarding Star of the month from the entire unit
- Billing client on monthly basis, Generating invoices.
- Allocation of resources to the unit before allocation taking care of their compliance training, providing asset for WFH etc
- Creating New joiner Citi id and coordinating with different team for on-boarding the associate for Citibank process
- Maintaining employee dump, outstanding Billing Dump
- Maintaining appreciation for the units and Preparing Slides for Client call
- Broadcasting the Dashboard report to the unit manager regarding there unit performance on basis of various artifacts (Attrition, pending training)
- liasioning VPN access to the associate coordinating with team
- Arranging and encouraging associate fun at work activities attending the town halls and meetings
- Maintaining report for Double pay and comp off for the entire unit during public holidays and submitting to the corporate team
SENIOR ASSOCIATE, Credit Research Officer - Insurance (UK CRO Insurance (Citi Bank)) - TCS
(2016-07 - 2020-08)
- Investigating the complaint of Customer Regarding mis-sell of insurance on various product like credit card, Mortgage, personal Loan
- Process which was for various products. I have also been working on various products in the process where multiple training sessions were given to us so that we are perfect in most of the processes that we have.
- Working towards meeting deadlines & Targets.
- Finding solutions for the problem areas to have consistency on performance across the process thereby achieving the SLA of the process every month
- ordering the cheque to customers and maintaining the SLA and cheque accuracy
- Solving the case within the provided KPI
- Assisting the new Joiner and working as SME For Team
- Ensuring the compliance training get completed for everyone in Team
- Handling Queries regarding Financial Ombudsman Service (Fos)
ASSOCIATE, Doc chase (Mortgages - Citibank US) - TCS
(2013-07 - 2016-07)
- Preparing various report as per the client requirement
- Coordinating with team members and achieving all the objectives and goals of team.
- Received, Research and resolved internal and external queries regarding the caseloads
- Cultivated strong business relationship with client
- Responsible for processing, the loan correctly as per the given guidelines
- Providing Training to the new Joiners
- Chasing the Document which is required for foreclosure from the attorney firms.
- Contacting the attorney Firms in order to give proper guidance regarding the failure of Documents
- Maintaining the attendance, Production, Allocation of the team members
- Processing each loan with accuracy
- Chasing the documents from the attorney, this is required in order to get approval to proceed with the sale of properties. Monitoring all transactions and Compliance to quality regulations.
MARKETING COORDINATOR - LOOPMOBILE
(2011-03 - 2013)
- Individual Upselling of the postpaid connection
- Ensuring Good relation with the customer
- Coordination with various process members in order to resolve the issue
- Maintaining Files of sales lead of all the respective teams to handle customer Concerns From various touch points. Ensure timely resolution
- Flashing daily activation Reports to process owner and even to different teams
- Managing the subscribers' Document and their Respective Enrolment forms
- Responsible to work on portability number and port in the number into loop
- Star Performer for most of Times
- Proven ability to cultivate productive relationships with key decision makers. Good understanding about various other functions within the organization. Have been certified as a Green Belt for Lean Six Sigma (Project Done for maintaining quality and productivity)
