Komal Shabi

Configured and provisioned Cisco IP Phones using Cisco Unified Communications Manager (CUCM). Provided support and troubleshooting for Cisco Jabber users, including login, connectivity, and call-related issues. Monitored call quality and performed basic diagnostics to identify communication issues.

Voice Analyst - in2IT Technologies - Noida

(2025-02)

• Configured and provisioned Cisco IP Phones using Cisco Unified Communications Manager (CUCM).
• Provided support and troubleshooting for Cisco Jabber users, including login, connectivity, and call-related issues.
• Monitored call quality and performed basic diagnostics to identify communication issues.
• Resolved Level-1 VoIP incidents and escalated complex issues to Level-2 teams when required
• Worked with network teams to identify issues related to VLANs, DNS, DHCP, and QoS impacting voice traffic
• Assisted in MACD (Move, Add, Change, Delete) activities for users, phones, and extensions
• Analyzed call traces, error logs, and event messages to assist in troubleshooting communication issues.
• Supported telephony infrastructure operations in an enterprise environment and ensured minimal downtime.
• Monitored VoIP service availability and performed initial root cause analysis for telephony incidents.
• Participated in change management activities for user migrations and bulk updates

Bachelor of Computer Applications - Computer Applications - JIMS rohini sec -3 (2021 - 2024) Delhi